Floor Manager (Hospitality)

SUMMARY:
Restaurant Floor Manager
Location: Pretoria East
Salary: R12,000 per month (Basic)

Overview
The Floor Manager is responsible for supervising day-to-day front-of-house operations, ensuring excellent customer service, smooth service flow, and adherence to restaurant standards. This is a hands-on, customer-facing role requiring strong leadership presence on the floor.

POSITION INFO:
Key Responsibilities

• Supervise daily front-of-house operations during service periods.
• Ensure high standards of customer service and guest satisfaction.
• Manage waitstaff, hosts, and floor teams, including shift supervision and task allocation.
• Monitor service flow, table turnover, and staff productivity.
• Handle customer queries, complaints, and service recovery professionally.
• Ensure restaurant cleanliness, presentation, and brand standards are maintained.
• Support training and onboarding of new front-of-house staff.
• Assist with opening and closing procedures.
• Communicate operational issues to the Restaurant Operations Manager.

• Minimum 1–3 years’ experience in a restaurant supervisory or senior waiter role.
• Strong customer service and communication skills.
• Proven ability to lead and motivate a front-of-house team.
• Basic understanding of restaurant service flow and operations.
• Ability to work shifts, weekends, and public holidays.
• Reliable transport.

• Strong floor presence
• Customer-focused mindset
• Team leadership and supervision
• Problem-solving and conflict handling
• Time management and attention to detail
• Ability to work under pressure