Fine-dining Restaurant Manager

SUMMARY:
Nestled in the heart of the renowned Stellenbosch wine valley, the estate combines world-class wines with a gastronomic experience that celebrates local flavours, culture, and history. Set on a historic wine farm with breathtaking views, our fine dining restaurant offers an exceptional culinary journey with a focus on seasonal, sustainable ingredients paired with our estate’s finest wines. We are seeking a dynamic and passionate Restaurant Manager to lead and elevate our dining experience to new heights.
 
Role Overview:
As the Fine Dining Restaurant Manager, you will be at the helm of our exceptional restaurant, ensuring that every guest enjoys a memorable and sophisticated dining experience. You will be responsible for overseeing all aspects of restaurant operations, including front-of-house, service, team management, and guest relations, all while maintaining the high standards of quality, hospitality, and professionalism that our guests expect.

POSITION INFO:
Key Responsibilities:

• Leadership & Team Management:
  Lead, mentor, and develop a team of front-of-house staff, including servers, sommeliers, and hosts. Conduct regular training to maintain a high level of service excellence.
• Guest Experience:
  Ensure each guest receives personalized and exceptional service, attending to their needs and exceeding their expectations. Handle guest inquiries, concerns, and feedback in a professional and prompt manner.
• Operational Management:
  Oversee day-to-day restaurant operations, ensuring smooth service flow, adherence to health and safety standards, and efficient use of resources. Maintain inventory and order supplies as needed.
• Wine & Food Pairing Expertise:
  Collaborate closely with our Executive Chef and Sommelier to deliver curated wine pairings that complement the dishes on our seasonal menu. Demonstrate extensive wine knowledge to enhance guest experiences.
• Financial Oversight:
  Manage budgets, analyze sales trends, and ensure the profitability of the restaurant. Implement cost-saving strategies while maintaining high-quality service and products.
• Events & Special Functions:
  Coordinate private events, wine dinners, and special functions hosted at the estate, ensuring seamless execution and a memorable experience for guests.

• Experience:
  Minimum of 5 years of experience in fine dining restaurant management, with at least 2 years in a senior management role.
• Wine Knowledge:
  In-depth knowledge of South African wines and wine pairings; WSET certification or equivalent is highly preferred.
• Leadership:
  Strong leadership and team-building skills with a hands-on approach. Ability to inspire and motivate staff while fostering a positive work environment.
• Attention to Detail:
  Exceptional organizational and multitasking abilities with a keen eye for detail.
• Communication Skills:
  Excellent verbal and written communication skills, with a customer-centric approach.
• Passion for Excellence:
  A true passion for delivering an outstanding dining experience in an upscale setting.