Finance and Billing Support Specialist - German Speaking - Remote - Email Support

Recruiter:

Jordan HR

Job Ref:

JHB011751/CR

Date posted:

Thursday, January 15, 2026

Location:

Johannesburg, South Africa

Salary:

21000 Monthly

SUMMARY:

Finance and Billing Support Specialist - German Speaking - Remote - Email Support
Are you a detail-oriented problem-solver who speaks German and thrives on resolving complex e-commerce disputes?
Our Client, a dynamic German online classifieds platform, is looking for dedicated Finance and Billing Support Specialists to join our customer experience team on a contract basis. You will be the crucial link in ensuring safe, reliable, and smooth transactions for our users.

POSITION INFO:

The Role: What You'll Do

This job is centered on handling payment, shipping, and dispute resolution for our customers, primarily through email.

1. Transaction & Customer Support

Be the expert for all pre- and post-purchase inquiries related to payment services, shipping, refunds, and order status.
Clearly communicate company policies and guide users through complex transaction processes.
Document every interaction accurately using our CRM system.

2. Dispute Resolution & Investigation

Take ownership of complex post-purchase claims, including missing items or items that are damaged or not as described.
Investigate disputes thoroughly, using multiple data points to find fair, efficient, and satisfactory outcomes.
Ensure all resolutions strictly follow company guidelines.

3. Operational Improvement

Track and report on recurring customer issues and complaint trends to help management improve platform policies and support procedures.

The Requirements: What You'll Bring

Language is a Must: C1-C2 German language proficiency is required (near-native/fluent).
Experience: A minimum of three (3) years of hands-on experience in transaction support, payments, e-commerce dispute resolution, or a contact center environment.
Skillset:
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency with CRM systems for case management and tracking.
- Practical working knowledge of online payment processes, refunds, and shipping logistics.
- A professional, empathetic approach to handling customer frustrations.
Technical: Reliable internet with a minimum 30 Mbps download speed is required (equipment is supplied).

The Details

Type: Contract Position.
Schedule: Full-time, 8-hour shifts, Monday-Friday. Flexibility is required as shifts are scheduled within business hours (7 am - 12 am SAST).
- Training and equipment provided

If you are ready to uphold operational excellence and customer satisfaction on a leading digital marketplace, we encourage you to apply!

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