SUMMARY:
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POSITION INFO:
Our Client in Bredasdorp Western Cape is looking to hire Junior Field Technician.
Key Responsibility Areas:
General:
- Follow set SOP’s and procedures.
- Work closely with a Team Leader and Scheduler.
- Maintaining project and safety documentation.
- Accurate reporting and updates on work done.
- Ensuring all relevant stock is available for the work that was scheduled.
- Keep equipment well maintained.
- Adhere to all Health and Safety procedures.
- Completing all SHER and OHS required documentation.
- Fibre Troubleshooting: Splicing, testing, dome management,
- Wireless Troubleshooting: Signal testing on CPE’s, access points and bandwidth capacity.
Detailed Job Description
- Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
- Installation of VoIP systems.
- Provide excellent customer service.
- Work overtime, weekends, or on emergency call outs as required.
- Working at heights: House roofs, telephone/gum poles or large buildings.
- Working in crawl and small spaces for installation purposes.
Installation:
- Receiving daily job cards for new installations.
- Referencing job cards for correct stock needed for the installation.
- Confirming clients’ needs are met as indicated on job cards. Able to update Sales or Technical
Department to adjust quote.
- Installation of Fibre and Wireless CPEs.
- Cable runs internal and external. Both Network and Fibre cable runs.
- Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
- Communicate with Installation Team Leader to confirm Fibre signal is as required and color
allocations are correct.
- Basic access point and network setups.
- Setup and confirm the client’s existing equipment is still working and that client verified that
everything works as it should.
- Upgrade all equipment's firmware, clean up and take photos for quality control.
- Follow quality control with your team leader for confirmation when the installation has been
completed.
- Complete installation job card with equipment used related technical information and photos.
- Inspect site, for possible future problems. Take photos and update accordingly.
- Update Ticket with all relevant work done for job card completion and invoicing.
Callout Repairs:
- Confirm issues with client as described on ticket.
- Troubleshoot fast and sufficiently.
- Able to identify problems leading to Fibre or Wireless not performing optimally and determine
solutions.
- Communicate costs implications involved with the repair if any.
- Has knowledge of products and pricing.
- Able to resolve the issue on site or replace the necessary equipment.
- Confirm with client that repair has been completed and that the client tested.
- Ensure that the client is satisfied with the work that has been done.
- Follow quality control with your team leader for confirmation when the repair has been
completed.
- Inspect site, for possible future problems. Take photos and update accordingly.
- Update ticket with all relevant work done for job card completion and invoicing.
CPE Recovery: Wireless & Fibre:
- Remove relevant equipment and clean-up.
- Complete recovery job card with equipment removed.
Work experience & Competency requirements
- 1 year’s Fibre Optic splicing experience.
- 1 year’s RF/Wireless experience.
- Grade 12
- Driver's license
- Knowledge around network structures, crimping.
- Previous experience in the IT Industry advantageous.
- Basic computer skills.
- Customer service experience.
- Basic Networking considered an asset.
- Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
- Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.)
- Clean driving record.
- Good analytical and problem-solving skills.
- Effective planning skills.
- Leadership skills.
- Good working knowledge of hand and power tools used in this position.
- Proficient in fibre cable termination with connectors.
- Well versed in fusion splicing machine technique.
