Field Service Technician

SUMMARY:
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POSITION INFO:

Field Technician: ICT s Managed Services Location: GP

Remuneration: Market Related + Company Vehicle + Work Cellphone

The Role

This is a highly active role requiring a versatile technician who can move seamlessly between high-level networking, server maintenance, and end-user desktop support.

Beyond the technical, we are looking for a professional who understands that clear communication and accurate administration are as important as the repair itself.

Key Responsibilities

• On-Site Technical Support: Provide hands-on hardware and software support for Desktops, Laptops, and Servers.
• Network Infrastructure: Configure and maintain Ubiquiti and Sophos environments (knowledge of Reyee is a plus).
• Advanced Networking: Implement and troubleshoot VLANs, routing protocols, and connectivity
• Software s Cloud: Resolve issues within the Microsoft 365 ecosystem and various server
• Administrative Diligence: Maintain strict timekeeping and ensure all job cards and tracking systems are updated accurately and in real-time.
• Availability: Participate in an after-hours standby rotation and work overtime when necessary to meet client

Requirements s Skills

• Experience First: Proven field experience and a "can-do" attitude toward solving complex technical
• Technical Knowledge: Solid understanding of network architecture, server environments, and desktop
• Language: Fully bilingual in English, Afrikaans will be beneficial.
• Certifications: While experience is our priority, CompTIA A+, N+, S+ or Microsoft Certifications will be highly
• Driver’s License: Must hold a valid driver’s license for a minimum of 2 years. Professional Attributes
• Strong organizational skills with a focus on administrative
• Punctuality and excellent time
• Ability to act as a professional liaison between the client and the head