Field Service Engineer

 

Recruiter:

HR Genie

Job Ref:

20004822

Date posted:

Monday, October 24, 2022

Location:

Burgersfort, South Africa

Salary:

Market related


SUMMARY:
The incumbent needs to be located in the Burgersfort, Driekop area and will provide onsite support t

JOB DESCRIPTION:

FORMAL EDUCATION:

  • Grade 12

EXPERIENCE:

  • 4-7 years’ experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements

TECHNICAL / LEGAL CERTIFICATION:

  • IT Diploma/certificate
  • CompTIA A+ 
  • CompTIA N+
  • ITIL v3 Foundation Certification (advantageous) 
  • MCSE (Advantageous)

Key Performance Areas:

  • End user support - Resolve logged incidents as per client contract 
  • Deliver customer service - Communicate, dress, and display positive attitude
  • Quality incident resolution - Ensure incident is resolved on first contact within SLA
  • Compliance to pending rules - Ensure compliance to pending rules is followed 
  • Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards 
  • Preventative maintenance - Identifies possible risks and reports to Team Lead 
  • Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
  • Setup desktop computers and peripherals and test network connections, install software for various applications and programs
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet Gijima standards
  • Test computers to ensure proper functioning of computer systems.
  • Adhere to policies as per corporate manuals and directives.
  • Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved  
  • Compliance - Ensure compliance to relevant client checklist/SOP   
  • Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT in real time
  • Comply to Company processes/policies
  • Manage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave)
  • Manage tools of trade (Gijima assets) e.g., Cellphone, IPAD,

      Standby and overtime may be required on an AD Hoc Basis

Other Requirements: 

  • Valid Driver’s license must be code B
  • Must have demonstrated driving ability for 5 years or more
  • Clear criminal record
  • Ability to work productively with minimal supervision
  • Good communication and customer service skills
  • Exceptional Troubleshooting skills
  • Understanding of tools and grasping new technology needed to complete repairs

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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