Field Agent – Claremont

SUMMARY:
Do you hold a qualification in Sociology, Humanities or Psychology, and have a passion for market research?
 
Our client in Cape Town Southern Suburbs specialises in bridging the gap between brand strategy and real customer insight. In this role, you’ll work directly in the field, engaging with customers to uncover what truly matters to them.
 
If you have a natural ability to ask the right questions and draw out honest, insightful feedback, the good, the bad, and everything in between, then this could be the perfect opportunity for you.

POSITION INFO:
REQUIREMENTS

• Matric, and relevant tertiary qualification
• Background in social science, social work, journalism or anthropology
• Valid SA driver's license and own vehicle, willing to travel to interviews
• Available to work office hours, Monday to Friday 08:30-16:30
• Computer literate in MS Office
• Experience or exposure to research, interviewing or community work
• Skilled at interviewing, listening and observing in nuanced, sensitive ways
• Comfortable working and engaging in diverse environments, cultures and communities
• Good writing, synthesis and reflection skills
• Strong communication and listening skills, able to handle sensitive situations with care
• Deeply curious and interested in people and their worlds
• Thorough, patient and methodical, able to follow a thread until it makes sense
• Able to improvise and find practical solutions on the go
• Combine logic with emotional intelligence
• Curious explorer, always seeking to understand, not just to confirm

• Plan, prepare and manage field research schedule and conduct interviews with customers
• Record conversations and take down detailed notes about conversations and observations
• Writing clear and logical discussion guides
• Observe patterns (thematic saturation), test and stretch ideas
• Bring creative energy and conceptual thinking to projects, helping translate complex findings into meaningful narratives
• Work collaboratively with the full team to ensure the client brief and the project have creative stretch
• Share updates and new insights with the team
• Communicate possible delays or challenges to the Field Lead
• Support the topline summary from the field, synthesising early findings and themes into a clear, concise write-up after the first two days in field, then refining and updating it daily
• Break down complex information into digestible, relatable insights with the team into key insights that clients can easily grasp
• Brief and handover findings and interview recordings to Editor and Report Writer for further editing
• Ensure that data is uploaded timeously to the right place
• Work with Admin-team to ensure respondents and recruiters are paid on time
• Manage field kit and required documents, stimulus, etc.
• Work closely with the Report Writer to ensure the story stays true to the field