Factory Shop Supervisor - FMCG/Retail

SUMMARY:
Epping, Cape Town
R20 000 TCTC per month

A well-established FMCG business is seeking an experienced Factory Shop Supervisor to support the effective, compliant and profitable operation of a busy factory retail shop in Epping.

This is a hands-on supervisory role covering daily store operations, staff supervision, sales performance, stock control, cash management, customer service, food safety, housekeeping and administration.

POSITION INFO:
Key Responsibilities

• Supervise daily factory shop operations and staff.
• Support sales and profitability targets.
• Monitor daily sales performance, promotions and product presentation.
• Maintain strong customer service standards.
• Allocate staff duties and monitor performance.
• Manage stock levels, rotation and replenishment requirements.
• Assist with stock takes, recounts and stock investigations.
• Monitor short-dated, damaged and excess stock.
• Supervise cash-ups and till reconciliations.
• Investigate and report cash discrepancies.
• Ensure refunds, discounts and voids follow procedure.
• Maintain accurate records and administrative documentation.
• Coach, motivate and train staff.
• Monitor attendance, punctuality and performance.
• Ensure compliance with food safety, hygiene and quality procedures.
• Maintain temperature records and quality checks.
• Ensure workplace Health & Safety, security and asset-protection procedures are followed.

• Grade 12 / NQF Level 4.
• Minimum 5 years’ retail experience.
• Minimum 2 years’ supervisory experience in a retail environment.
• Experience in stock control, cash management and customer service.
• Strong knowledge of retail operations.
• Good numerical and analytical ability.
• Strong leadership and communication skills.
• High attention to detail.
• Computer literate, including Excel and POS systems.
• Syspro / retail systems exposure advantageous.
• Food safety knowledge advantageous.
• Willing to work weekends, public holidays and overtime when operationally required.
• Able to travel between factory shops if required.

• Updated CV
• Certified copy of ID
• Copies of relevant qualifications / certifications