SUMMARY:

Facilities Manager Jobs | Property Management | Commercial Property | Building Maintenance | PPM | SLA Management | Cape Town

Facilities Manager – Property Management

Lead a Property Portfolio. Drive Building Performance. Deliver Exceptional Tenant Service.

About the Role

POSITION INFO:

Key Responsibilities

Facilities & Property Management

• Manage the day-to-day facilities operations across a portfolio of buildings.
• Lead and manage the Facilities Management team supporting the portfolio.
• Ensure buildings are maintained to the required operational and quality standards.
• Monitor building maintenance and ensure work is completed within prescribed turnaround times.
• Conduct regular property and site inspections.
• Identify maintenance requirements and ensure corrective action is taken.
• Perform quality checks on maintenance work and repairs.
• Ensure all personnel allocated to the properties understand their responsibilities and deliverables.
• Drive consistent service delivery across the portfolio.

Planned Preventative Maintenance – PPM

• Ensure PPM schedules are implemented and actioned.
• Monitor preventative maintenance activities.
• Follow up on outstanding maintenance.
• Ensure maintenance is completed within agreed turnaround times.
• Conduct quality inspections following maintenance and repair work.
• Identify recurring maintenance issues and recommend appropriate solutions.

Contracts, Lease Agreements & SLA Management

• Understand and manage relevant Lease Agreements, conditions and facilities obligations.
• Manage internal and external service providers.
• Monitor Service Level Agreements (SLAs).
• Ensure contractors deliver services according to agreed scope, quality and performance standards.
• Proactively manage scopes of work.
• Monitor service provider performance and address non-performance.
• Identify and report deviations from lease conditions.
• Ensure facilities services are delivered in accordance with contractual requirements.

Facilities Team Management

• Setting clear performance expectations.
• Monitoring agreed KPIs.
• Managing day-to-day deliverables.
• Ensuring maintenance requests are followed through.
• Driving accountability and service excellence.
• Monitoring service quality.
• Supporting and developing team members.
• Ensuring effective communication across the facilities function.

Tenant & Customer Relationship Management

• Build and maintain strong relationships with tenants.
• Conduct regular tenant visits.
• Understand tenant operational requirements.
• Respond to facilities-related tenant concerns.
• Manage and resolve tenant complaints.
• Redirect queries to the appropriate departments when required.
• Conduct scheduled tenant meetings.
• Communicate proactively regarding building and maintenance matters.
• Drive high levels of day-to-day tenant satisfaction.

Building Inspections & Quality Management

• Conduct regular site and building inspections.
• Identify maintenance, operational and compliance concerns.
• Ensure appropriate quality checks are completed.
• Monitor building condition and presentation.
• Follow up on outstanding repairs.
• Ensure contractors complete work according to required specifications.
• Escalate significant building risks or operational concerns.

Utilities Management

• Monitor utility-related issues.
• Ensure monthly meter readings are submitted to the relevant departments.
• Identify and report meter faults.
• Report suspected meter tampering.
• Monitor and report disconnection notices.
• Escalate utility risks and abnormalities.
• Work with relevant departments to resolve utility-related issues.

Risk, Governance & Compliance

• Ensure facilities operations comply with relevant legislation and regulatory requirements.
• Proactively identify operational and facilities risks.
• Implement appropriate controls and procedures.
• Monitor compliance across the portfolio.
• Ensure processes and systems within your area of accountability are appropriately governed.
• Escalate significant risks and non-compliance.
• Support Health & Safety and statutory compliance requirements.
• Minimise operational and business risk through proactive facilities management.

Reporting

• Prepare accurate monthly Facilities Management reports.
• Report on maintenance performance and outstanding matters.
• Monitor Facilities Management KPIs.
• Report service provider performance.
• Provide information required for management reporting.
• Ensure monthly utility readings are submitted accurately and on time.
• Identify trends, risks and areas requiring management intervention.

What We're Looking For

• Facilities Management
• Property Management
• Multi-Building / Portfolio Management
• Commercial Property
• Building Maintenance
• Planned Preventative Maintenance (PPM)
• Contractor Management
• SLA Management
• Lease Agreement Management
• Tenant Management
• Customer Service
• Building Inspections
• Facilities Team Management
• Utilities Management
• Risk Management
• Compliance
• Facilities Reporting

Key Skills & Competencies

• Strong facilities and property management knowledge.
• Excellent building maintenance knowledge.
• Strong contractor and service provider management skills.
• Knowledge of PPM programmes and maintenance schedules.
• Good understanding of lease conditions and SLAs.
• Strong tenant relationship management skills.
• Excellent problem-solving ability.
• Strong leadership and people management skills.
• Ability to manage multiple buildings and priorities simultaneously.
• Strong attention to detail.
• Good reporting and administrative skills.
• A proactive approach to risk and compliance.
• Strong communication and stakeholder management skills.
• A customer-focused approach to facilities management.

Why Consider This Opportunity?

• Manage multiple buildings and facilities operations.
• Lead and develop a Facilities Management team.
• Build strong relationships with commercial tenants.
• Drive preventative maintenance and building performance.
• Manage contractors and service providers.
• Influence service quality and tenant satisfaction.
• Improve operational efficiencies.
• Play an important role in protecting and maintaining property assets.

Apply Today