SUMMARY:
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POSITION INFO:
Job Description:
Serving as the central link between the Performance Centre, site managers, key account managers, and senior leadership to proactively identify service gaps, resolve operational issues, and avoid SLA penalties.
Tracking attendance daily by shift; escalating shortages to responsible managers.
Analyzing operational data to identify trends, spikes, and hotspots.
Ensuring compliance with contractual SLA requirements across services functions.
Ensuring roster compliance and centralized reporting of attendance.
Providing accurate, timely reports to support decision-making and client engagement
Processing and reporting on ad-hoc work orders and service-related issues, including order values and numbers per site
Maintaining and monitoring the client dashboard
Qualifications & Skills
Minimum of a Grade 12 qualification
Certification or National Diploma in Business Administration, Facilities Management, Operations Management, or a related field (preferred)
3–5 years of relevant administrative, facilities, or operational experience in a multi-site environment
Advanced proficiency in Microsoft Excel; exposure to dashboards/analytics tools is advantageous
Experience in SLA monitoring, service reporting, and compliance tracking.
Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.
