FOH Manager (Reservations / Reception)

Recruiter:

Dream Hotels and Resorts

Job Ref:

1203423130

Date posted:

Friday, December 23, 2022

Location:

Pilanesberg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

One of our impressive lodges is looking to place a FOH Manager … to be 1st line of contact for our guests. We are looking for your expertize, experience and skill to supervise & manage FOH, incl Reservation & Reception. Are you the one to fill this opportune position…? One of our impressive lodges is looking to place a receptionist to be 1st line of contact for their guests.

Must have exp in:

Point of sale system Apex, Plus central, Nebula Pos
Min 1- 2 yrs exp in Reservation / Reception /FOH
Min 1 -2 yrs exp in Stocik Control
Exp in Compliance officer
Guest Liaison
Previous exposure to a Lodge / Hotel environment
Pref a tertiary education in related field

KPA’s

ensure faultless and continual quality customer service at all times
manage bookings, greet guests,
seamlessly resolve customer issues or complaints.
Strong multi-tasking skills; multi-tasking with ease
Sound communication competencies
Capable of working in a fast-paced environment.
Ability to manage complaints subtly

Duties:

To manager FOH / Reception / Reservation

Maintain a positive attitude and friendly demeanour.
Welcome guests as they arrive
Manage incoming calls
Perform reservation requests
Respond to all guest questions and requests.
Manage guest bookings and reservations.
Keep a tidy and orderly workspace.
Verify customer information and payment options,
Determining rooms available
Assign rooms and respond to customers with confirmation emails or letters.
Accept payments
Check guests out.
Administration

Must have

Min 1- 2 yrs exp in Reservation & / FOH
Min 1 -2 yrs exp in Reception
Previous exposure to a Lodge / Hotel environment
Pref a tertiary education in related field

Qualification

Matric
Relevant tertiary qualification would be advantageous
Strong working knowledge of the Microsoft Office Suite and other relevant computer programs.

Soft Skills

Friendly demeanour.
positive attitude
Problem Solving.
Multi-tasking

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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