FOH Manager (Reservations / Reception)

One of our impressive lodges is looking to place a FOH Manager … to be 1st line of contact for our guests. We are looking for your expertize, experience and skill to supervise & manage FOH, incl Reservation & Reception. Are you the one to fill this opportune position…? One of our impressive lodges is looking to place a receptionist to be 1st line of contact for their guests.

Must have exp in:

• Point of sale system Apex, Plus central, Nebula Pos
• Min 1- 2 yrs exp in Reservation / Reception /FOH
• Min 1 -2 yrs exp in Stocik Control
• Exp in Compliance officer
• Guest Liaison
• Previous exposure to a Lodge / Hotel environment
• Pref a tertiary education in related field

KPA’s

• ensure faultless and continual quality customer service at all times
• manage bookings, greet guests,
• seamlessly resolve customer issues or complaints.
• Strong multi-tasking skills; multi-tasking with ease
• Sound communication competencies
• Capable of working in a fast-paced environment.
• Ability to manage complaints subtly

Duties:

To manager FOH / Reception / Reservation

• Maintain a positive attitude and friendly demeanour.
• Welcome guests as they arrive
• Manage incoming calls
• Perform reservation requests
• Respond to all guest questions and requests.
• Manage guest bookings and reservations.
• Keep a tidy and orderly workspace.
• Verify customer information and payment options,
• Determining rooms available
• Assign rooms and respond to customers with confirmation emails or letters.
• Accept payments
• Check guests out.
• Administration
•  

Must have

• Min 1- 2 yrs exp in Reservation & / FOH
• Min 1 -2 yrs exp in Reception
• Previous exposure to a Lodge / Hotel environment
• Pref a tertiary education in related field

Qualification

• Matric
• Relevant tertiary qualification would be advantageous
• Strong working knowledge of the Microsoft Office Suite and other relevant computer programs.

Soft Skills

• Friendly demeanour.
• positive attitude 
• Problem Solving.
• Multi-tasking