SUMMARY:
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POSITION INFO:
Are you passionate about delivering outstanding guest experiences within the hospitality industry?
A well-established upmarket hospitality establishment in Cape Town, Newlands is seeking a motivated FIT Reservationist to join their team. This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with guests, and has a keen eye for detail when managing reservations.
If you are interested in this opportunity and meet the above requirements, please apply directly or email your CV to
Key Responsibilities:
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Manage individual guest reservations, including bookings, amendments, and cancellations
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Handle telephonic and email enquiries regarding room reservations
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Accurately capture and update reservations on the booking system
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Monitor room availability and assist in maximising room revenue
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Ensure guest requests and billing instructions are correctly recorded
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Provide excellent customer service while promoting hotel offerings and upgrades
Requirements:
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Matric Certificate (Hospitality qualification advantageous)
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Experience in a similar reservations role within a 4* or 5* hospitality environment
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Experience working with Opera PMS and reservation systems
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Strong computer literacy (MS Office)
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Excellent communication, organisational, and customer service skills
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Ability to work under pressure and manage multiple bookings efficiently
If this opportunity excites you and you believe you have what it takes, we would love to hear from you.
If you have not heard back from us within two weeks, please consider your application unsuccessful.
