FIT Reservationist

SUMMARY:
Every exceptional hotel stay begins with a reservation handled with care, accuracy and attention to detail. The President Hotel in Bantry Bay, Cape Town, is seeking an experienced FIT Reservations Agent to help create a seamless guest journey from the first enquiry. Our Reservations team builds guest confidence, provides clear information and ensures every booking is managed professionally. As we continue our journey toward luxury, we are looking for someone with recent hotel FIT reservations experience and strong practical knowledge of OPERA PMS Version 5. If you enjoy a busy reservations environment and take pride in accurate bookings and exceptional service, this opportunity is for you.

POSITION INFO:
MINIMUM REQUIREMENTS

• Matric Certificate (Grade 12).
• Hotel School Diploma or Hospitality qualification is advantageous.
• Minimum 2 years of recent hotel FIT reservations experience within a 4-star or 5-star leisure hotel.
• Strong hands-on working knowledge of OPERA PMS Version 5 is essential.
• Understanding of Best Available Rate (BAR) and basic yield management principles.
• Strong computer literacy, including Microsoft Word, Outlook and Excel.
• Excellent telephone etiquette and written communication skills.
• Strong planning, organisational and time management skills.
• High level of accuracy and attention to detail.
• Ability to manage competing priorities and work accurately under pressure.
• Positive attitude and strong teamwork skills.
• Professional grooming and presentation.
• Fully updated CV.

KEY RESPONSIBILITIES

• Manage accommodation enquiries received through telephone, email, online booking platforms, travel agents and referral partners.
• Process, confirm, amend and cancel reservations accurately using OPERA PMS.
• Prepare reservation confirmations, quotations, pro-forma invoices and guest correspondence.
• Follow up on deposits and ensure advance payments are received and allocated correctly.
• Maintain accurate reservation records, guest history, company profiles and VIP information.
• Collect and process travel agent vouchers, ensuring details match the information recorded in OPERA PMS.
• Prepare next-day and seven-day advance arrival reports for the Front Office team.
• Monitor cancellations and no-shows, ensuring applicable cancellation and non-arrival fees are processed correctly.
• Maximise occupancy and average room rates through the effective application of BAR and yield management principles.
• Follow reservations procedures, service standards and departmental policies.
• Work closely with Front Office, Sales, Revenue and other departments to ensure seamless guest experiences.
• Support our journey toward luxury through professional service, booking accuracy and operational efficiency.

WHY JOIN THE PRESIDENT HOTEL
Join the team behind the Most Loved Hotel in Cape Town and be part of our journey toward luxury. Develop your reservations and revenue knowledge alongside experienced hospitality professionals while helping guests plan memorable stays.
We offer a competitive salary, company contributions toward benefits and an outstanding team culture where you can contribute, grow and feel part of the team.

 

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