FIELD SERVICE TECHNICIAN

SUMMARY:
A dynamic ICT company based in Menlyn, Pretoria is currently seeking a Field Service Technician.

POSITION INFO:
Experience and Qualifications Required:

• Grade 12 / Matric.
• 2–3 years’ relevant field service or technical support experience.
• Experience servicing and repairing printers, MFPs, copiers or similar equipment.
• P. Printer knowledge a must
• Basic networking and troubleshooting knowledge.
• Valid driver’s license.
• OEM or relevant technical qualifications/certifications will be advantageous.
• Ability to work independently and meet service-level requirements
• A reliable Vehicle (Car allowance included in Total Cost to Company)

• Attend to assigned service calls at customer premises
• Diagnose and repair faults on:
• Multifunction printers (MFPs), copiers, and printers
• Scanning and document management systems
• Ensure quick and effective fault resolution on-site
• Install, configure, and commission new equipment at customer sites
• Set up devices on networks (TCP/IP configuration, print queues, scan-to-email/folder)
• Ensure correct driver installation and device integration
• Perform user handovers and basic training where required
• Perform scheduled maintenance on devices as per SLA agreements
• Conduct routine servicing (cleaning, calibration, firmware updates)
• Replace consumables and parts (drums, rollers, fusers, etc.)
• Ensure optimal device performance and uptime
• Conduct advanced troubleshooting on hardware and software issues
• Use diagnostic tools and service manuals effectively
• Identify root causes of recurring faults
• Escalate complex issues Product Specialists
• Respond to service calls within agreed SLA timeframes
• Achieve high first-time fix rates (minimise repeat call-outs)
• Manage daily route planning efficiently (in coordination with Service Coordinators)
• Ensure timely closure of all assigned tasks
• Maintain professional conduct at all customer sites
• Communicate clearly with clients regarding faults and resolution timelines
• Provide technical advice and basic user training
• Build strong customer relationships to support retention
• Complete accurate job cards and service reports after each call
• Record parts used, labour time, and fault descriptions correctly
• Update service systems in real time
• Provide detailed feedback for escalated or recurring issues
• Manage boot stock and ensure correct tools and spares are maintained
• Maintain accountability for company-issued equipment
• Ensure compliance with OEM service standards and guidelines