External Sales Representative

SUMMARY:
JOB PURPOSE 

We are seeking a strategic and proactive Sales Representative to drive revenue growth by actively seeking out new clients, building, and maintaining relationships with existing customers, and promoting the company’s extensive range of high-quality PPE products. They will be responsible for managing accounts, enhancing customer satisfaction, and managing their own customer set. They manage the contracting and execution of sales volumes and margin achievement and the development of new opportunities for value-adding growth across their accounts.

POSITION INFO:
DUTIES
 
The Sales Representative’s responsibilities include:

• Devise and improve personal strategies to achieve sales targets and objectives.
• Prospecting and lead generation
• Sales presentations and conducting effective pitches.
• Negotiation, handling objections, and closing.
• Coordination, and collaboration for effective operational handovers.
• Problem-solving and winning query handling.
• Researching client requirements, market trends, and industry regulations
• Continuous development of product knowledge, selling skills, and effectiveness.
• Networking, customer relationship building, and management.
• Sales administration and reporting.

• Identify and research potential clients or customers.
• Generate leads through various methods, such as cold calling, networking, and online research. Including actively engaging with inbound leads to generate added prospects.
• Arrange meetings by securing appointments with potential customers/ clients timeously using approved company tools such as Google/outlook calendars for setting appointments.
• Prepare and deliver compelling sales presentations by pitching effectively to prospective clients.
• Highlight the benefits and features of products or services.
• Demonstrate a deep understanding of how the products or services meet customer needs.
• Prepare and present price quotations and align proposals to customers for business pricing/margin requirements.
• Customize solutions based on the specific needs and requirements of clients.
• Negotiate terms and conditions ensuring mutually beneficial arrangements to close sales deals.
• Overcome objections and address concerns raised by potential clients.
• Achieve three new customer calls per week, recorded in outlook in the invite.
• Achieve three brand calls a week, recorded in outlook in the invite, this means the brand supplier will be accompanying you to your call
• Insert all appointments as an outlook invite, include travel time in the time allocated to call, after the call record all what was discussed in the body of the invite. Invites must include home office time and any activity within the working hours.
• Maintain all customer interaction on the CRM within the customer’s account.
• When you receive a lead from a supplier always include your supplier in all correspondence, quote on supplier's product. You can only offer an alternative if the lead supplier does not have the solution. This must be communicated with the supplier before offering an alternative.
• Ensure that all sales activities comply with relevant laws, regulations, and company policies.
• Conduct all sales activities with honesty, integrity, ethically and with exemplary professionalism.
• Prepare documentation / Quotations and ensure they are sent in a timeously manner.
• Follow up on documentation / Quotations and assist with added info or assistance if required.
• Capture records in CRM and maintain them by changing the status of position. (e.g.: Lead; Opportunity; Qualifying; Won or lost). Ensure prospects are maintained in the correct tenant: Delta {End-User - Delta Wholesale {Reseller}.

• Acquire a thorough understanding of customer needs and requirements, working with internal stakeholders to bring the agreed value proposition and service level to customers, and efficiently meet customer needs.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Ensure the correct products and services are delivered to customers in a timely manner in line with orders and agreed delivery terms, with a key focus on Personal Safety Equipment.
• Represent the customer in Delta Health and Safety / Delta Wholesale and guide the business to see the perspective of the customer.
• Provide excellent customer service and act as company liaison /serve as the link of communication between customers and internal teams, ensuring the agreed level of service is delivered.
• Regularly engage with existing clients to assess their PPE needs,
• Educate customers on the proper use, care, and maintenance of PPE.
• Provide training sessions or informational materials to enhance customer understanding.
• Field queries deal with complaints, address concerns, and ensure customer satisfaction by resolving any issues/disputes and problems faced by customers in a professional and timely manner.
• Prepare regular reports of progress and forecasts for management.
• Ensure that customers have access to appropriate stock levels to meet additional demand generated.

• Actively identify and attain new business opportunities.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.

• Matric certificate.
• Sales related certificates.
• OHS Knowledge

• Minimum 3 years of related experience in the sales environment, and sales experience in PPE - (Personal Protective Equipment) environment / fast consumable products.
• Experience in sales and providing solutions based on customer needs.