External Debt Collector Manager

Recruiter:

Global Recruitment

Job Ref:

4190067585

Date posted:

Thursday, May 7, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

External Debt Collector (EDC) Manager

Work From Home (South Africa)

Travel required for vendor visits and bi-annual team events

An established collections environment is seeking an experienced External Debt Collector (EDC) Manager to manage and optimise the performance of outsourced debt collection agencies.

Key Responsibilities

Manage external debt collection agencies, including onboarding, performance management, and operational reviews
Monitor agency KPIs, reporting, recoveries, and compliance standards
Drive portfolio allocation strategies and improve collection performance
Oversee SLA management, commercial agreements, and stakeholder relationships
Ensure compliance with NCA, POPIA, FICA, and Debt Collectors Act requirements
Lead and support the EDC operations team

Requirements

? 10+ years’ experience in debt collections or vendor management
? Strong understanding of collections operations and performance analytics
? Experience managing external agencies and senior stakeholders
? Strong leadership, communication, and problem-solving skills
? Knowledge of NCA, POPIA, FICA, and Debt Collectors Act regulations

To apply, please send your updated CV and salary expectations to .

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