Exports Coordinator

SUMMARY:
Role Summary
This is a hands-on role focused primarily on international air freight coordination, customs clearance, and domestic rebate store dispatch. The successful candidate will act as an in-house freight forwarder, working directly with airlines and customs to manage exports, with limited involvement in sea freight.
This role reduces reliance on third-party logistics providers and plays a key part in streamlining the company’s shipping processes and controlling transport costs.

POSITION INFO:
🔹 Key Responsibilities
✈️ Air Freight & Export Coordination (Primary Focus)

• Plan, book, and coordinate international air shipments directly with airlines and ground handling agents.
• Track all export air shipments from booking through to final delivery.
• Ensure documentation is prepared in accordance with airline and customs requirements:
• Air waybills (AWBs)
• Commercial invoices
• Packing lists
• Certificates of origin and any regulatory documentation
• Liaise with international clients on shipment statuses and ETAs.

• Occasionally assist with small-scale sea freight exports when needed.
• Prepare export documentation and liaise with freight agents as required.

• Handle customs entries and export declarations directly through SARS systems.
• Apply correct tariff codes and ensure proper calculation of duties and VAT (if applicable).
• Maintain compliance with South African customs regulations and international trade requirements.
• Resolve any customs holds or inspection issues efficiently.

• Work closely with the Accountant, who oversees rebate store function, and with the Sales Team.
• Manage daily operations: order receiving, picking, packing, and courier dispatch.
• Liaise with domestic couriers for collections and deliveries.
• Track all outbound deliveries and returns; ensure timely client fulfilment.
• Maintain accurate stock movement records and dispatch logs.

• Track and log all freight costs, raising red flags on cost anomalies.
• Identify opportunities to reduce logistics spend by internalising freight processes.
• Assist the Accountant with weekly reporting on dispatch volumes, freight costs, and delivery performance.

• Matric + Logistics/Supply Chain or International Trade qualification
• 3+ years in air freight forwarding, export logistics, or customs administration
• Experience dealing directly with airlines, customs, and SARS systems
• Strong knowledge of airfreight documentation and customs processes

• Familiar with Incoterms, tariff codes, and SARS customs systems
• Proficient in Excel and logistics/ERP platforms (e.g., Syspro, SAP, or similar)
• Organised, detail-focused, and process-driven
• Able to work independently but communicate closely with finance