Export Administrator (French Speaking)

SUMMARY:
An international market leader and supplier to FMCG companies over 100 countries worldwide, is currently looking for a French speaking Export Administrator - Customer Care Specialist. Would you describe yourself as a dynamic professional with a passionate, responsive attitude to customer needs? Resolve customer queries quickly and will direct their efforts to maximize the customer experience.

POSITION INFO:

Personal Specification:  The ideal candidate will have:

• Matric.
• Fluent in French language (written & verbal).
• Minimum 3 years’ experience within the export administration environment.
• Minimum 2 years SAP software applications working knowledge
• Experience in handling customer queries.
• Understanding order to billing process
• Understanding of Incoterms, letters of credit and import declaration form.

Customer Support & Operational Support:

• Co-ordinate with internal and external customers.
• Liaise and correspond with customers relating to order status and shipment status.
• Liaise with Sales department to ensure timeous receipts if amendments or paperwork.
• Work with others to assist in completion of export paperwork.
• Manage difficult situations with a positive approach.
• Quotes and pro-forma invoice requests.
• Sales order capturing or conversion.
• Changes to orders maintained.
• Weekly open order reports.
• Provide full and concise feedback pro-actively.
• OTIF management .
• Ensure adhere to business terms.
• Apply knowledge of Incoterms to all orders.

 Communication:

• Excellent communication and telephone skills.
• Computer literacy - MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and Salesforce.
• Self-motivated and highly goal orientated.
• Attention to detail.
• Dynamic team player.
• Ability to work under pressure and follow through on tasks.
• Driving positivity and culture of teamwork.

Problem solving and decision making:

• Verbal and Written Communication in French (including listening)
• Judgement and decision making
• Reasoning.
• Influencing and negotiation

NB! This job is now closed. You can apply for other jobs by uploading your CV.