Export Administrator

SUMMARY:
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POSITION INFO:

REQUIREMENTS

• Grade 12 Certificate
• A post-matric qualification relating to this field - preference is a Diploma in Logistics or Warehouse Management, or a Bachelor’s Degree in Logistics or Warehouse Management, or related fields (NQF 7) - is advantageous
• Up to 5 years of experience in shipping and logistics in the manufacturing environment, of which 3 years should be related to the exporting of products specific 
• Proven disciplined administrative abilities
• Computer literacy (MS Office Suite, SAP, ERP systems and job-specific software systems)
• Knowledge of relevant business processes
• Knowledge of relevant production and logistics processes and practices
• Proactive
• Action-oriented
• Problem-solving and analytical skills
• Flexibility
• Planning and organizing
• Customer-focused
• Resilient
• Hard-working, diligent and willing to perform productively
• Disciplined attitude towards productivity and precision, and keen to deliver against tight and routine deadlines
• Excellent communication skills (both verbal and written)

RESPONSIBILITIES

• Performs all export-related administration, as per the ruling SLAs with all market sectors and governing bodies
• Shipping operations and administration
  • Aligns agreements and improvement projects with the planning and logistics plan and strategy, budget and applicable legislation
  • Plans and organizes with transporters and shipping service providers, the resources (vehicles and containers) required to load and ship the product
  • Plans loads towards maximising the optimal utilisation of the capacity of containers
  • Plan all shipments following customer requirements (booking of containers, loading, forwarding, etc.)
  • Manage the process of invoicing as well as the preparation of all documentation for products shipped
  • Execute all export-related administration as per governing rules and regulations and legislation, applicable to various Incoterms, customers and countries shipped to
  • Daily capturing and processing of data, as well as assistance in any administrative matters when needed
  • Issue reports about customer order status
• Compliance
  • Operates within controls and procedures to ensure the integrity of the company
  • Identifies and monitors risks within own department and area of responsibility
  • Assists in the maintenance of a risk register, reports discrepancies or areas of concern to management
  • Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful and irregular expenditure
  • Update and maintain SOPs.
• Customer service management
  • Maintains effective working relationships with customers (both internal and external) towards rendering the highest quality of services
  • Represents the company in meetings with relevant stakeholders
  • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with the company's core values
  • Reports to management on internal stakeholder-related matters
  • Maintains relationships under policies, procedures and legal, as well as stakeholder management system requirements
  • Attends to queries from customers on delivery, packaging, shipping, documentation, etc., of finished products
• Cost and financial control
  • Contributes to the budget preparation process
  • Promote and communicate the effective, efficient, economical, and transparent use of financial and other resources
  • Ensure overtime remains within budgetary levels and limits of authority
  • Approve purchases in line with company authorisation levels