Executive Housekeeper

5 star Camps Bay Beachfront Hotel seeks a Receptionist on a CONTRACT basis for the busy season ahead.

Job Description:

To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and development. Residential modules to be developed, implemented and maintained. Maintain high service levels to ensure high guest satisfaction.

MINIMUM REQUIREMENTS

• Applicable Tertiary Qualification in Housekeeping/Hospitality Management.
• Minimum of 2 years’ experience in the same or similar position
• Proficiency in Microsoft Office (Word, Excel and Outlook in particular)
• Opera Experience Advantageous

DUTIES AND RESPONSIBILITIES

• Manage the Housekeeping Department efficiently in accordance with company policies and procedures
• Manage all housekeepers and supervisors
• Investigate complaints about services and equipment, and take corrective action
• Resolving any guest problems or complaints when possible and ensuring management are kept informed
• Inspection of work performed to ensure that it meets specifications and established standards
• To ensure effective liaison between Reservations, Front Office, Housekeeping & Maintenance
• Inspect and evaluate the physical conditions of facilities to determine the type of work done
• To assist all HOD’s in the department with anything they may need to perform at their highest level and to relieve them while they are on annual leave, days off sick or other
• Monitoring of staff efficiency and the day to day administration and operational functions
• Responsible for the overall cleanliness of rooms and public areas
• Ensure that adequate supplies of cleaning materials are available
• Follow procedure for the use of chemicals and cleaning equipment to prevent damage
• Ensure that all operational assets are in working order and accounted for
• Regular spot checks of stores and staff canteens
• Ensure housekeeping policies and procedures adhered to
• Maintaining of staff files
• Ensure departmental induction manual is up to date and introduced to all new staff
• Train staff to take photos of maintenance issues, reports it on maintenance group and record on allocation slip
• Act as liaison with the dedicated recruitment consultants of the company
• Ensure that all recruitment is within housekeeping budget and manplan
• Ensure accurate and timeous submission of all reports and administrative work
• Ensure housekeeping department operates within their annual budget
• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
• Ensure all staff under your control is knowledgeable regarding the Health & Safety measures
• Report any non-compliance

***If you qualify for the position, we would like to hear from you! Please send your CV with a recent photograph to with 'Executive Housekeeper' in the subject line.

Only successful candidates will be contacted. If you have not heard from us in 5 working days, please consider your application as unsuccessful.***