Executive Housekeeper

The Executive housekeeper is in charge of overseeing the cleaning activities of the resort. Reporting to the General Manager

Qualifications and Experience:

• Grade 12
• Related Hospitality Diploma or Certificate
• Preferably 2+ years’ supervisory or management experience
• At least 4-7 years’ experience in hospitality, preferably housekeeping

The Executive housekeeper is in charge of overseeing the cleaning activities of the resort.

Duties

Operational

• Oversee the day-to-day cleaning responsibilities of the housekeeping team
• Ensure that housekeeping staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
• Plan, check and maintain duty rosters in allocated housekeeping areas, ensure coverage and monitor timekeeping and absenteeism
• To ensure that all rooms and public areas are serviced and cleaned daily
• Ensuring that housekeeping staff adhere to the cleaning time allocated
• To ensure that all rooms are checked regularly for any possible repairs and refurbishing
• Effectively participate in face to face meetings with all housekeeping staff
• To liaise and notify the General Manager of any areas that require décor
• Ensure that company and statutory hygiene standards are maintained in all areas.
• To ensure that regular fire and evacuation drills are held.
• To be familiar with all Health and Safety measures.
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Stock Control

• Ensue that housekeeping supplies and equipment are ordered, correctly stored and issued to the various areas within the department
• Ensure that weekly and monthly stock takes are conducted
• Ensure tightest control over housekeeping supplies
• To prepare and submit all required information requested for budgetary purposes, timeously and accurately
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Management

• Participate in the daily preparation of housekeeping times scheduled of all areas
• Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism
• Effectively participate in face to face meetings with all housekeeping staff
• Actively take full responsibility in the absence of the Housekeeping Manager
• Assisting with completing housekeeping requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company´s instructions.
• Responsible for the overall implements, consumptions of all housekeeping polices and procedures pertaining to employees, work manuals, sanitation requirements, consumptions, costs and quality in assistance with the Housekeeping Manager
• Deal with complaint escalated promptly and calm down irate customers where required
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Learning and Development

• To assist the Housekeeping Manager in identifying areas of development and training as well as recruitment needs
• To carry out and ensure that housekeeping staff receive regular On-the-Job training and guidance is taking place to agreed standards.
• To ensure that staff under your control are trained in all Health and Safety measures.
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Customer Service

• Ensure the quality of services in accordance with the company standard.
• Investigate all complaints about housekeeping service and promptly take corrective action
• Actively listen and resolve guests’ complaints

Perhaps accommodation might not provided on the premises; ideally the successful candidate would be prepared to live in the local town