SUMMARY:
Oversees and directs the cleaning activities of Avalon Springs resort
POSITION INFO:
Avalon Springs is renowned for its top-notch hospitality and natural hot springs, which bubble to the surface at 43 degrees. These mineral-rich waters, originating from Cogman's Kloof, flow through our nine pools and continue to lure in visitors looking to soak away stress and soothe their aches and ailments.
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview: Executive Housekeeper
The Executive Housekeeper oversees and directs the cleaning activities of Avalon Springs resort, ensuring that guests receive the highest level of service. They are responsible for managing the housekeeping team's work schedules, handling customer service and complaints, and maintaining relationships with all employees in their department.
Duties and Responsibilities:
- Oversee day-to-day cleaning responsibilities of housekeeping team
- Maintain positive relationships with all employees within the department
- Handle all personnel issues within the department
- Ensure all bedrooms and public rooms are serviced and cleaned daily
- Clean function rooms as soon as they have been used to ensure a fast turnaround
- Ensure VIP rooms receive designated extras
- Maintain an adequate supply of clean and well-maintained linen
- Regularly check rooms for necessary repairs and maintenance
- Liaise with the General Manager to address any decor needs
- Prioritise internal promotions for vacant positions
- Coach and train staff to effectively perform their duties
- Complete attendance registers daily and in accordance with statutory regulations
- Create duty rosters and ensure correct manning levels are met
- Manage relationships with hospitality suppliers for linen, cleaning materials, and guest supplies
- Complete administrative tasks such as controlling budgets, supply costs, and staff schedules
- Oversee stock-takes, budgets, and other paperwork, including maintenance reports and safety audits
- Maintain cleanliness and good repair for staff accommodation
- Conduct regular fire and evacuation drills
- Ensure effective communication by attending meetings and regularly held staff meetings with assistant housekeepers
Qualifications, Experience, and Competencies:
- Grade 12
- 5+ years of relevant housekeeping or related experience
- 1+ years of staff supervision or management experience
- Excellent customer service skills
- Personal Service: Knowledge of principles and processes for providing exceptional customer service
- Administration and Management: Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources
- Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies for maintaining a safe environment
- Time Management: Ability to effectively manage one's own time and the time of others
- Problem Sensitivity: Ability to recognise and anticipate potential problems
