Executive Housekeeper

SUMMARY:
Job Summary:
Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring that all guest accommodations and public areas meet the lodge's 5-star standards of cleanliness, comfort, and aesthetic presentation. The role includes managing a team of housekeepers, coordinating cleaning schedules, and maintaining the highest levels of hygiene and service delivery. The Executive Housekeeper will also ensure that the lodge offers a luxury experience that reflects its brand values, focusing on guest satisfaction and comfort.
Key Responsibilities:

• Housekeeping Operations:
• Oversee and manage all aspects of housekeeping within guest rooms, public areas, and back-of-house areas.
• Develop and maintain detailed cleaning schedules, ensuring that rooms and common areas are impeccably clean and well-presented at all times.
• Conduct regular inspections of guest rooms, staff quarters, and public areas to ensure 5-star standards are consistently met.
• Team Leadership:
• Supervise, train, and motivate the housekeeping team, including room attendants, laundry staff, and other cleaning personnel.
• Plan staff work schedules and ensure that all duties are completed in a timely and efficient manner.
• Provide ongoing training for housekeeping staff on cleaning techniques, use of equipment, and maintaining high standards of service.
• Inventory & Supplies Management:
• Monitor and manage inventory of cleaning supplies, guest amenities, and linens.
• Place orders for housekeeping supplies and ensure stock levels are maintained without overstocking.
• Ensure proper care and maintenance of all housekeeping equipment.
• Guest Services & Satisfaction:
• Ensure that guest rooms are cleaned and prepared according to specific guest preferences, including any special requests such as turndown service or personalized touches.
• Handle guest feedback and requests with professionalism, ensuring quick resolution of any housekeeping-related issues.
• Work closely with other departments (front office, maintenance, etc.) to ensure a seamless guest experience.
• Quality Assurance & Standards:
• Uphold the lodge’s luxury brand standards by ensuring attention to detail in cleanliness, aesthetics, and room presentation.
• Implement and maintain high levels of health and safety protocols, including sanitation standards in line with local regulations and lodge policy.
• Collaboration & Communication:
• Work closely with the General Manager and other department heads to ensure smooth daily operations.
• Attend regular meetings with the management team to discuss guest feedback, housekeeping performance, and continuous improvements.
• Laundry & Linen Management:
• Ensure the proper functioning of the laundry department, including the quality of linen, guest clothing care, and laundry equipment.
• Supervise linen inventory and maintain optimal stock levels, ensuring that all linens are fresh and in excellent condition.
• Budgeting & Cost Control:
• Assist with the preparation of the housekeeping budget and ensure cost-effective management of resources.
• Monitor expenditures and ensure that all housekeeping operations stay within the allocated budget.

POSITION INFO:
Requirements:

• Proven experience as an Executive Housekeeper or Housekeeping Manager in a 5-star hotel, resort, or luxury game lodge.
• Strong leadership skills with the ability to manage and motivate a team.
• In-depth knowledge of cleaning methods, materials, and equipment.
• Understanding of health and safety regulations related to housekeeping.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organizational skills.
• Ability to work in a remote location and adapt to a lodge environment.
• Good problem-solving abilities and guest-focused attitude.

• Ability to handle pressure and meet deadlines.
• Knowledge of sustainable cleaning practices and eco-friendly materials.
• Strong guest service orientation and an understanding of luxury service standards.
• Proficiency in housekeeping management software is an advantage.

• Competitive salary based on experience.
• Accommodation and meals provided.
• Opportunity to work in a pristine natural environment.
• Career development opportunities within the luxury lodge industry.