SUMMARY:
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POSITION INFO:
A luxury 5* hotel is in search of a dynamic Executive Housekeeper to manage the department and staff and to ensure five-star quality and service.
Minimum Experience and Qualification Required:
· Matric
· Computer literacy
· Three Years Degree or diploma in hotel management or Similar (Beneficial)
· Minimum 8 to 10 years of experience of which at least 2 to 3 years in similar role, in a five-star property advantage.
· Strong Operational/Technical Knowledge.
Key Performance Objectives:
- Responsible for cleanliness, orderliness and appearance of the entire Hotel.
- Ensure that rooms are made as per company standard.
- Prepare and manage Annual Housekeeping Budget.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
- Organize inventories with Accounts and General Store for linen, uniform, fixed assets and consumables
- Perform stock takes of operating equipment, guest amenities and chemicals
- Pay attention while organizing pest eradication activities.
- Develop and implement Housekeeping systems and procedures
- Prepare reports for management information.
- Assist Purchase department in selecting suppliers for items related to Housekeeping.
- Linen & amenities control, including counts, quality and wear and tear
- Control and supervise Horticultural activities.
- Manage Housekeeping contractors according to SLA’s
- Attending and resolving guest complaints.
- Verification of supplies consignments.
- Organize on-the job training and evaluate its effectiveness.
- Approval of the Functional Manual of the department.
- Manage and rectify all audit requirements
- Recommend recruitment of new personnel.
- Handle email requests in a professional and effective manner,
- Handle guest inquiries in a professional and effective manner:
- Ensure knowledge of hotel room categories and layout of the property
- Ensure knowledge of different offerings at the property
- Resolution of customer complaints;
- Sense of ownership;
- Operate the hotel’s Property Management System: OPERA,
- Daily inspection of public areas and employees’ locker rooms.
- Daily briefing of Supervisors/ Executives.
- Develop, empower and motivate Housekeeping team members
- Ensure adherence to SHE (Safety, Health and Environment)Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
- Ensure that Housekeeping cyclical cleaning plans and action plans are in place e.g. weekly flushing of toilets/running water taps in vacant rooms etc.
- Immediately attending to guest requests.
- Liaise effectively between departments.
The position is live-in, single occupancy. Please forward your CV with contactable references.
