Emergency Call Centre Agent

Recruiter:

CFS Recruitment

Job Ref:

ECC

Date posted:

Wednesday, March 10, 2021

Location:

Pretoria, South Africa

Salary:

Annual Salary

SUMMARY:
Emergency Call Centre Agent

POSITION INFO:

Company in Centurion Highveld is currently looking for Call Centre Agents to join their team.

Qualifications and Experience:

Matric
Clear criminal and ITC record
Computer Literacy – MS Office: Work, Excel, Outlook.
Basic Life Support Qualification
English and Afrikaans
EE Candidates will receive preference
Minimum 5 year working experience
Within a Call Centre environment
Administrative or structured environment with customer interaction.
Computer literacy: Microsoft Word, Excel and Outlook

Please email CV and copy of Matric certificate

Skills and Abilities:

Communication and Business Skills:

Bilingual
Excellent communication skills (written and verbal)
Quality orientated
Display a sense of urgency
Diplomatic & patient
Display initiative, maturity and a high degree of professionalism

Interpersonal Skills:

Team player
Work independently

Personal Attributes:

Be honest, sincere and consistent. Work hard to peruse our goals together relentlessly
Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
Ability to use standard office equipment

Main Activities:

To answer all incoming calls within SLA’s
To capture all calls on relevant systems according to policies and procedures
Manage all cases professionally and efficiently within the correct time frames
To assist with all client queries and requests

Clear Knowledge and understanding of policy wording, systems, processes and procedures

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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