Ecommerce Operations Assitant

SUMMARY:
Our client is based in Midrand is looking for an Ecommerce operations assistant. Ecommerce Operations Assistant to work directly under and alongside our E-Commerce Operations Manager as their operational right hand. This is a hands-on, operations-focused warehouse and fulfilment role (order dispatch, picking and packing, stock control and quality control) rather than a customer-support role. You’ll help keep the online store’s day-to-day operation running accurately and on time, and you’ll be expected to understand the wider e-commerce operation the Manager runs, even where you don’t perform all of it yourself.
What you’ll do
Order fulfilment & dispatch

• Expedite paid orders through the fulfilment systems (Shopify, Posworx, Bob Go, Pargo)
• Dispatch parcels with couriers and manage courier hand-offs (Bob Go, Pargo)
• Pick and pack customer orders accurately, using appropriate packaging, and support the picking/packing team when needed
• Identify and resolve operational problem orders — out-of-stock items, mismatched or missing SKUs, address/dispatch errors, and orders held up in the pipeline — coordinating with the Manager and warehouse team to clear blockages

• Receive stock deliveries, check against purchase orders, assist with inventory capture and report discrepancies
• Unpack internal retail transfers and ensure stock is sorted, counted and correctly stored
• Perform cycle counts and participate in scheduled stock takes, reconciling variances proactively
• Maintain the stock management process — correct storage locations, a clean and organised area, and picking stock for the Manager on request
• Label, barcode and warehouse stock, and conduct regular walkthroughs to ensure stock is correctly placed

• Quality-control stock both for dispatch (checking orders before waybills print) and on receipt (against documentation)
• Support the Manager in monitoring whether the online store is meeting its performance objectives
• Serve as trained backup for reverse logistics — fully competent to process returns, refunds and exchanges on the relevant systems and step in when required (owned day-to-day by the Customer Experience & Community Coordinator)

• Quality orientation: checks work carefully to meet defined standards
• Planning and organising : manages own workload against daily fulfilment deadlines

POSITION INFO:
Our client is based in Midrand is looking for an Ecommerce operations assistant. The Ecommerce Operations Assistant will work directly under and alongside our E-Commerce Operations Manager as their operational right hand. This is a hands-on, operations-focused warehouse and fulfilment role (order dispatch, picking and packing, stock control and quality control) rather than a customer-support role. You’ll help keep the online store’s day-to-day operation running accurately and on time, and you’ll be expected to understand the wider e-commerce operation the Manager runs, even where you don’t perform all of it yourself.

What you’ll do
Order fulfilment & dispatch

• Expedite paid orders through the fulfilment systems (Shopify, Posworx, Bob Go, Pargo)
• Dispatch parcels with couriers and manage courier hand-offs (Bob Go, Pargo)
• Pick and pack customer orders accurately, using appropriate packaging, and support the picking/packing team when needed
• Identify and resolve operational problem orders — out-of-stock items, mismatched or missing SKUs, address/dispatch errors, and orders held up in the pipeline — coordinating with the Manager and warehouse team to clear blockages

• Receive stock deliveries, check against purchase orders, assist with inventory capture and report discrepancies
• Unpack internal retail transfers and ensure stock is sorted, counted and correctly stored
• Perform cycle counts and participate in scheduled stock takes, reconciling variances proactively
• Maintain the stock management process — correct storage locations, a clean and organised area, and picking stock for the Manager on request
• Label, barcode and warehouse stock, and conduct regular walkthroughs to ensure stock is correctly placed

• Quality-control stock both for dispatch (checking orders before waybills print) and on receipt (against documentation)
• Support the Manager in monitoring whether the online store is meeting its performance objectives
• Serve as trained backup for reverse logistics — fully competent to process returns, refunds and exchanges on the relevant systems and step in when required (owned day-to-day by the Customer Experience & Community Coordinator)

• Quality orientation: checks work carefully to meet defined standards
• Planning and organising : manages own workload against daily fulfilment deadlines