Earthmoving / Mining Machinery Parts & Spares Internal Sales Supervisor - Benoni

SUMMARY:
Earthmoving / Mining Machinery Parts & Spares Internal Sales Supervisor - Benoni

POSITION INFO:

The company sells earthmoving parts, specialising in the SRP Volvo range, the Geographe Enhanced Performance range, as well as drifter parts.

Internal Sales Team Leader is responsible for the day-to-day operations of the internal sales department. This include driving the various systems involved in the sales process such as making sure quotes are sent out to customers accurately and timeously, creating a comfortable atmosphere for customers to feel welcome.

Working hours: Monday to Friday 07h00 to 18h00 / Every 2^nd Saturday from 07h00 to 12h00

Minimum requirements:

• Matric
• Proficient in English & Afrikaans
• Computer literate | Pastel Evolution experience
• Strong mathematical skills
• SA Driver’s Licence and own transport
• Minimum 2 years’ sales experience in the parts industry – automotive, trucking or earthmoving
• Be system driven and methodical in organising paperwork
• Ability to manage multiple projects simultaneously

Job description:

• Supervision of internal sales and support staff to meet set targets.

• Create and maintain a positive culture, focused on delivering results by providing ongoing coaching and development of internal sales and support staff.

• Motivate and drive the performance of the internal sales and support staff.

• Consistently ensure that business is always conducted with integrity and that behavior aligns with Spare Power''''s values.

• Remain knowledgeable of key processes, product range, business initiatives and internal resources to assist the sales team in accomplishing company goals.

• Overseeing and maintaining the ticket system.

• Ensure that quotations, sales orders and invoicing processes are functioning within the required timelines.

• Telephone calls are promptly and professionally attended to.

• Provide excellent customer service which includes but is not limited to:

O Address customer queries and concerns in a timely and professional manner.

O Providing regular feedback where necessary.

O Resolve any issues that may arise in respect of any return of goods.

O Going above and beyond to exceed customer expectations.

• Monitor and improve all internal sales related systems and procedures.

• Build and maintain strong relationships with customers and suppliers.

• Provide product advice and support | Other duties may be assigned as management sees fit.

Secondary Duties:

Due to the operational requirements of the business certain duties and responsibilities may be expanded on or changed which may include but is not limited to:

• Procurement related functions | Drafting various forms of correspondence | Data capturing.

Salary offer: Negotiable