We are seeking a highly experienced and strategic Cash Processing Centre Manager to lead our cash operations at the Port Elizabeth Branchn. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services, and branch cash handling.
The successful candidate will drive reliable, secure, and cost-effective cash solutions, achieving regional financial targets and maintaining world-class service delivery.
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Strategic & Financial Oversight: Manage the regional budget and P&L for cash operations, including capital expenditure on equipment. Define and track KPIs (e.g., cost-per-note processed) and lead cost optimisation initiatives.
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Operational Excellence: Establish and enforce standardised operating procedures (SOPs) across all sites. Oversee infrastructure and physical security, and serve as the regional escalation point for major operational and security incidents.
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Compliance, Risk & Security: Ensure full compliance with all relevant legislation, including Anti-Money Laundering (AML), Company policies, and industry standards (e.g., SARB, ROCC). Implement robust internal controls and manage internal/external audits.
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People Leadership: Manage, coach, and mentor Cash Managers, Supervisors, and operational staff. Oversee regional talent management, recruitment, retention, and ensure all personnel are fully trained and certified.
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Client Management: Focus on client retention by preventing contract loss due to poor service delivery. Conduct formal customer meetings and ensure all Customer SLAs are met monthly.
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Health and Safety: Actively participate in the design, review, and implementation of departmental safety plans, reporting and discussing all safety incidents.
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Grade 12
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Minimum 5 years’ experience in a cash management environment
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Driver’s License and own reliable transportation
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Security Management qualification or equivalent qualifiation
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Knowledge of IZI SA Operational and HR Policy and Procedures is advantageous
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Strong Awareness of the Cash Industry
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Proven ability to Deliver Strategy and Drive Change
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Excellent Leading People and Delivering Performance capabilities
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Comfortable Working with complexity and pressured environments
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Strong Business Acumen, Customer Focused, and collaborative
