EDMS Subject Matter Expert

SUMMARY:
EDMS SME to support, configure and improve our global Electronic Document Management Systems

POSITION INFO:

DRA Global is looking for an experienced EDMS SME to support, configure and continuously improve our global Electronic Document Management System environment. This role is suited to someone who understands EDMS administration in a project environment and can combine strong systems capability with practical user support, process improvement and stakeholder engagement.

Key Responsibilities

• Provide day-to-day support for the InEight DOCUMENT EDMS.
• Create and configure new projects within the EDMS and manage ongoing system configuration.
• Promote consistent EDMS processes, standards and user practices across global projects and Business Units.
• Train, coach and support Business Unit Solution Experts, project administrators and key users.
• Test EDMS functionality and integrations to ensure the solution meets business requirements.
• Raise and manage InEight support tickets and coordinate feature requests, customisations and system modifications.
• Assess upgrades and releases, communicate new functionality and support its implementation and adoption.
• Support system demonstrations for project teams and clients.
• Develop, update and maintain EDMS processes, procedures and integration documentation.
• Continuously improve project set-up, onboarding, training and support processes.
• Monitor user adoption, identify support gaps or adoption risks, and deliver targeted support to improve readiness, compliance and operational consistency.

Experience & Qualifications

Essential

• Minimum 3+ years of experience working with EDMS platforms such as InEight DOCUMENT or Aconex.

Advantageous

• 5+ years of relevant professional experience, ideally with exposure to large-scale, multidisciplinary projects.
• A qualification in Business Management, Engineering or another relevant discipline.

Key Competencies

• Strong communication and stakeholder engagement skills, with the ability to interact confidently across all levels of an organisation.
• Adaptability and resilience in a fast-paced, evolving project and business environment.
• Ability to manage multiple workstreams, coordinate across teams and maintain strong attention to detail.
• Self-driven and proactive, with the ability to work independently while remaining aligned with broader team and project goals.
• Ability to build trusted relationships across geographies, time zones and Business Units, with appropriate cultural awareness and sensitivity.
• Strategic thinking combined with hands-on delivery and the flexibility to address immediate project needs.

If you have strong InEight DOCUMENT, Aconex or comparable EDMS experience and enjoy working at the intersection of systems, projects, users and continuous improvement, we would like to hear from you.