E-commerce Operations Learner

SUMMARY:
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POSITION INFO:

Requirements:

• A  Degree/National Diploma/Higher Certificate/NQF Level 5 in E-commerce, Online Marketing, Digital Media, Business, or a related field
• South African citizen based in Johannesburg
• Strong computer literacy, with proficiency in Google Workspace
• Familiarity with e-commerce platforms such as Shopify (advantageous)
• Interest in online retail operations and understanding of the commercial importance of e-commerce

Responsibilities:

• Assist with daily operations
• Provide customer service support and assist with order tracking and follow-ups
• Learn and support foundational e-commerce processes, transitioning into more advanced responsibilities over time
• Support digital merchandising activities, including new product listings, listing enhancements, and ongoing maintenance
• Use e-store check tools and take action on identified improvement areas
• Collaborate with the online team to ensure smooth day-to-day operations
• Contribute to the growth, efficiency, and overall performance of both e-commerce platforms