E-Commerce and Customer Service Administrator

SUMMARY:
An established company is seeking a skilled E-Commerce & Customer Service Administrator to join their team on a 6-month contract based in Mount Edgecombe.

POSITION INFO:
The ideal candidate will manage e-commerce and retail brand platforms, oversee stock ordering, inventory control, and stock management.

Requirements:

• Valid Code 8 Driver’s Licence.
• Proven experience in stock control and stock management.
• Accounts experience within manufacturing or retail industries.
• Strong attention to detail with excellent planning and organisational skills.
• Experience in administration systems implementation and controls.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with both customers and suppliers.
• Proficient in Microsoft Word, Excel, and Pastel.

• Manage and maintain product listings on e-commerce platforms such as Takealot, Makro, and other retail partner sites.
• Oversee stock ordering, control, and accurate management of inventory levels.
• Monitor and update product availability across all platforms to prevent stock discrepancies.
• Handle administrative functions related to invoicing, including preparation, processing, and record-keeping.
• Liaise with customers via email, phone, and platform messaging to address queries, resolve issues, and provide excellent after-sales support.
• Identify opportunities for improving operational efficiency and customer satisfaction.