E-Commerce Sales & Support Consultant

SUMMARY:
Are you ready to safeguard success in the digital realm? Do you thrive on delivering exceptional customer service while driving sales to new heights? Look no further! Our client, a renowned leader in perimeter fencing and security solutions, is seeking a dynamic individual to fill the role of E-Commerce Sales & Support Consultant on a 3-month contract.

POSITION INFO:
Who We're Looking For:

• A Grade 12 graduate with a passion for customer-centric solutions.
• 3-5 years of proven experience in a similar role, with a deep understanding of the construction, steel, and security industries.
• A tech-savvy individual well-versed in MS Office, ERP systems (such as Sage, IFS, Sales Force, SAP, Syspro), and adept at navigating online and social media platforms.

• Be the frontline ambassador for our online shop, ensuring prompt and professional responses to customer inquiries across all digital platforms.
• Collaborate closely with Logistics and Finance teams to ensure seamless customer experiences from inquiry to delivery.
• Handle complaints with finesse, turning challenges into opportunities for improvement.

• Cultivate and nurture relationships with existing and potential customers, driving engagement and sales through our E-Commerce platform.
• Take charge of generating leads and funneling them to our online shop, meeting and exceeding sales targets with finesse.
• Champion the customer journey, providing top-tier service aligned with international online shopping standards.

• Maintain meticulous records of leads, calls, accounts, and sales activities, ensuring accuracy and efficiency.
• Partner with Marketing to research target markets, identifying avenues for sales growth and innovation.
• Stay ahead of the curve by keeping abreast of market trends and product developments.