SUMMARY:
E Commerce Coordinator ( on -Line Division) – Fashion Sandton
POSITION INFO:
E Commerce Coordinator ( on -Line Division) – Fashion
Sandton. Our client, a luxury African Fashion Brand is seeking to employ an E Commerce.
The E- Commerce Coordinator is responsible for the day-to-day operations and management of the online store, ensuring a seamless and luxurious digital experience for customers. This role involves managing product listings, coordinating online marketing efforts, and supporting order fulfilment process,
Key Responsibilities
Website Management & Merchandising:
- Upload and update all product listings with accurate descriptions, images, pricing, and specifications, ensuring all content is brand-aligned and optimized for SEO.
- Conduct regular site checks to ensure functionality, correct pricing, and optimal visual presentation of all products.
- Manage new collection and product launches on the e-commerce platform, ensuring alignment with physical store launces and marketing campaigns.
Order & Inventory Management:
- Process customer orders accurately and efficiently through the order management system
- Collaborate with the warehouse/logistics team to ensure timely order fulfilment and shipment, monitoring inventory levels to prevent stock-outs.
- Manage the returns and exchange process, coordinating with customer service to ensure smooth experience.
Digital Marketing & Content Coordination
- Coordinate website content with email, social media, and paid media messaging to ensure a consistent brand experience.
- Assist in planning, designing, and distributing customer newsletters and email campaigns.
- Use data and customer insights to monitor product performance and suggest improvements to the online experience.
Customer Service Support
- Liaise with customer service team to resolve order discrepancies and address inquiries related to order status.
- Focus on cultivating positive customer relationships and enhancing the overall online shopping journey.
Sales
- Meet & Exceed company’s e-commerce retail revenue targets whilst managing cost structure.
Qualifications & Skills
- Bachelor’s degree in related field
- Proven experience in e-commerce coordination, online retail, or content management, ideally within the fashion or luxury goods sector
- Strong attention to detail and accuracy, with excellent organizational and time-management skills
- Proficiency in e-commerce platforms (e.g. Shopify, Salesforce Commerce Cloud) and Ms Office Suite, especially Excel
- Strong written and verbal communication skills
- A proactive problem-solving aptitude and the ability to work both independently and as part of a collaborative team.
- A passion for African Fashion , retail, and brand development
Please email cv to
