E Commerce Coordinator ( on -Line Division) – Fashion Sandton

SUMMARY:
E Commerce Coordinator ( on -Line Division) – Fashion Sandton

POSITION INFO:

E Commerce Coordinator  ( on -Line Division) – Fashion
Sandton. Our client, a luxury African Fashion Brand is seeking to employ an E Commerce.

The E- Commerce Coordinator is responsible for the day-to-day operations and management of the online store, ensuring a seamless and luxurious digital experience for customers. This role involves managing product listings, coordinating online marketing efforts, and supporting order fulfilment process,
Key Responsibilities
Website Management & Merchandising:

• Upload and update all product listings with accurate descriptions, images, pricing, and specifications, ensuring all content is brand-aligned and optimized for SEO.
• Conduct regular site checks to ensure functionality, correct pricing, and optimal visual presentation of all products.
• Manage new collection and product launches on the e-commerce platform, ensuring alignment with physical store launces and marketing campaigns.

 
Order & Inventory Management:

• Process customer orders accurately and efficiently through the order management system
• Collaborate with the warehouse/logistics team to ensure timely order fulfilment and shipment, monitoring inventory levels to prevent stock-outs.
• Manage the returns and exchange process, coordinating with customer service to ensure smooth experience.

 
Digital Marketing & Content Coordination

• Coordinate website content with email, social media, and paid media messaging to ensure a consistent brand experience.
• Assist in planning, designing, and distributing customer newsletters and email campaigns.
• Use data and customer insights to monitor product performance and suggest improvements to the online experience.

 
Customer Service Support
 

• Liaise with customer service team to resolve order discrepancies and address inquiries related to order status.
• Focus on cultivating positive customer relationships and enhancing the overall online shopping journey.

Sales

• Meet & Exceed company’s e-commerce retail revenue targets whilst managing cost structure.

 
Qualifications & Skills

• Bachelor’s degree in related field
• Proven experience in e-commerce coordination, online retail, or content management, ideally within the fashion or luxury goods sector
• Strong attention to detail and accuracy, with excellent organizational and time-management skills
• Proficiency in e-commerce platforms (e.g. Shopify, Salesforce Commerce Cloud) and Ms Office Suite, especially Excel
• Strong written and verbal communication skills
• A proactive problem-solving aptitude and the ability to work both independently and as part of a collaborative team.
• A passion for African Fashion , retail, and brand development

 
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