Dynamics 365 Functional Consultant

SUMMARY:

Gijima Staffing Solutions is recruiting on behalf of a client for a highly skilled MS Dynamics 365 Functional Consultant to join their IT Centre of Excellence within the Group Risk division. 12 Month contract

POSITION INFO:

Minimum Requirements

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field
• Microsoft Dynamics 365 Certification(s) (e.g. Customer Experience, Customer Service, or Marketing Functional Consultant Associate)

Experience

• 7–8+ years in software implementation / IT project environments
• Proven experience as a Dynamics 365 Functional Consultant
• Hands-on experience with:
  • Dynamics 365 Sales
  • Marketing
  • Customer Service
• Experience in large-scale ERP/CRM implementations
• Strong understanding of Microsoft 365 ecosystem
• Experience with Power Platform (Power BI, Power Apps, Power Automate)
• Experience working in Agile / Scrum environments

Key Competencies
Technical and Functional

• Strong business analysis and process mapping skills
• Requirements gathering and stakeholder facilitation
• Solution design and functional documentation
• UAT coordination and delivery
• Knowledge of ERP/CRM integration environments

Key Responsibilities

Requirements Analysis & Solution Design

• Engage stakeholders to gather and document business requirements
• Analyse business processes and identify improvement opportunities
• Translate requirements into functional specifications
• Design scalable and efficient Dynamics 365 solutions
• Collaborate with technical teams to ensure solution alignment

System Configuration and Customisation

• Configure Dynamics 365 modules:
  • Sales
  • Marketing
  • Customer Service
• Customise system functionality using native tools
• Ensure optimal performance, scalability, and cost-efficiency
• Manage configurations across multiple environments

Testing, Implementation & Support

• Develop and execute test plans and UAT processes
• Lead full implementation lifecycle (end-to-end delivery)
• Provide go-live and post-go-live support
• Deliver user training and enablement sessions
• Develop user guides and training materials

Continuous Improvement

• Identify system enhancements and optimisation opportunities
• Drive continuous improvement across the application landscape
• Stay current with latest Dynamics 365 features and best practices
• Promote Agile delivery and innovation