SUMMARY:
Fluent Dutch
POSITION INFO:
Your Role as CSSR :
• Work for a prestigious airline brand: Brussels Airlines Group / Lufthansa Airline Group
• Above market-related Basic Salary
• Inbound calls / emails
• Assisting passengers / travel agents with flight bookings and queries relating to their travel in Dutch/Flemish & English
• Work on renowned airline reservations systems
• Full product and systems training provided at full pay (6 weeks)
• Daily interaction with international passengers
• Experience our multi-cultural work environment with colleagues from all over the world……
Working hours:
1. Full time contract (40 Hours per week)
• Flexible rotational shifts including weekends with 2 rest days per week
• Earliest shift start: 08h00; latest shift end: 20h00 (Mon-Fri), 8:00 – 18:30 (rotational Saturdays), no Sunday work
Salary details:
1. Basic Salary :
- R-----,00 per annum / R10 833,33 per month for the period of training (6 weeks)
- R-----,00 per annum / R11 666.67 per month for period of probation (4 months)
- R-----.00 per annum (R13 333.34 per month after successfully completing probation
2. Performance bonus: R-----,00 per annum (become eligible to earn R 1650,00 monthly based on targets)
3. Retention bonus (SA citizens) or R40,000.00 for every 1 year completed service
4. Variable earnings:
- Late Shift allowance (10 p/hr)
- Night Shift allowance (R30 p/hr)
- OT (1.5 x normal rate)
- Sunday Pay (1.5 x normal rate)
- Public Holidays (2 x normal rate)
5. Medical Aid – Voluntary basis with Discovery Health
6. Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days
7. Health Insurance – unlimited GP visits, dentistry, optometry, medications etc. covered in full following completion of probation
8. Employee Assistance Programs
9. Provident Fund (No compulsory)
10. Flight & accommodation assistance in case of relocation
Future Opportunities:
• Promotion and Career Advancement – 95% of all Team Leads, Quality Analysts and Managers were
promoted internally and started as agents!
• Numerous opportunities to visit our international clients and/or one of our global locations for top
performers
• Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards
• Training – Leadership Development; Various skills training courses offered
NB! This job is now closed. You can apply for other jobs by uploading your CV.
