Donor Request Coordinator

SUMMARY:
We have an exciting opportunity for an organised BSc Graduate with min 3 years' experience in the medical field to pursue a meaningful, impactful position and join an international NPO as a Donor Request Coordinator.

POSITION INFO:
Requirements:

• Bachelors Degree (pref BSc Degree in Life Science field) 
• 3 - 5 years work experience, working in a high pressure environment.
• Strong management skills (previous experience desirable but not essential)
• Strong attention to detail and sense of urgency.
• Experience in working with large database/CRM Systems.
•  Willingness to become acquainted with, and understand, a very specific discipline/branch of medical science.
• Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
• Willingness to travel on occasions for training and workshops, both nationally and internationally.
• Ability to work in line with POPI and with an understanding of donor and patient confidentiality.
• Ability to think strategically and creatively regarding long-term development plans.
• Ability to produce high quality written reports.
• Ability to analyse large sets of data.

• Serve as primary contact for potential donors—provide education/support and assess medical status, availability, and commitment, referring for further medical review when needed.
• Schedule and manage donor medical assessments and blood draws; review lab results for accuracy and escalate urgent findings with medical advisors.
• Liaise with international patient registries and local laboratories to arrange HLA typing, infectious disease testing, and related sample logistics.
• Oversee timely collection, shipment, tracking, permits, and documentation of donor samples with logistics partners.
• Maintain accurate, up-to-date donor records in internal systems; ensure compliance with quality, privacy, and regulatory requirements (e.g., WMDA, POPI, Human Tissue Authority).
• Collaborate across departments to ensure seamless donor progression; contribute to problem-solving, process optimisation, and SOP creation/maintenance.
• Resolve donor and transplant-centre complaints with leadership/quality teams and support ad hoc operational needs.
• Work with Finance to ensure timely processing of supplier invoices; represent the team in relevant local and international working groups.