Dispatch Supervisor

SUMMARY:
This is a hands-on role for someone who understands warehouse operations, thrives in a fast-paced environment and can lead a team while maintaining strict control over stock, documentation and delivery scheduleAre you an organised, hands-on logistics professional who understands that an efficient dispatch operation is critical to customer satisfaction?
A well-established operation is looking for an experienced Dispatch Supervisor to take ownership of its outbound warehouse function, ensuring customer orders are picked, checked, packed and dispatched accurately, safely and on time.

POSITION INFO:

What you’ll be responsible for

• Supervising and coordinating all daily dispatch activities, ensuring customer orders are processed accurately and timeously.
• Planning and prioritising dispatch schedules in line with customer requirements and delivery deadlines.
• Overseeing order picking, checking, packing, staging and loading activities.
• Ensuring all goods dispatched correspond with approved sales orders, picking slips and delivery documentation.
• Verifying product codes, quantities, batch details and finished goods before dispatch.
• Ensuring accurate system transactions and stock movements within the ERP/WMS system.
• Managing loading schedules, vehicle allocations and driver coordination.
• Ensuring vehicles are loaded correctly, safely and in accordance with delivery requirements.
• Monitoring dispatch turnaround times and ensuring minimal delays and operational bottlenecks.
• Investigating and resolving picking errors, stock discrepancies, damages and customer delivery queries.
• Maintaining accurate dispatch records, delivery notes, proof of delivery and supporting documentation.
• Liaising with Planning, Production, Sales, Customer Service and Warehouse teams to ensure smooth order fulfilment.
• Maintaining effective stock control within dispatch staging and finished goods areas.
• Ensuring stock is properly identified, handled and protected against damage or loss.
• Managing the dispatch team, including allocating daily responsibilities, monitoring productivity and addressing performance issues. 
• Conducting toolbox talks and ensuring compliance with company policies and health and safety procedures.
• Monitoring dispatch KPIs, identifying recurring issues and implementing improvements to accuracy, productivity and service delivery.
• Maintaining a clean, organised and safe dispatch environment.

What we're looking for

• Grade 12 / Matric.
• At least 5 years' experience in warehouse dispatch, distribution or outbound logistics.
• 3 - 5 years' supervisory experience within a warehouse or logistics environment.
• Experience in manufacturing, packaging, FMCG, logistics or distribution would be advantageous.
• Strong knowledge of dispatch procedures, order fulfilment and stock control.
• Experience managing picking, checking, loading and delivery documentation.
• Good understanding of inventory management and stock reconciliation.
• ERP/WMS experience, with the ability to manage and verify system-based stock transactions.
• Good Excel and reporting skills.
• A sound understanding of warehouse health and safety requirements.
• The ability to coordinate people, vehicles and priorities in a time-sensitive environment.

The type of person who will succeed