Dispatch Supervisor

SUMMARY:
Our client in the Northern Suburbs require the services of a results-driven and highly organized Dispatch Supervisor to coordinate and oversee the daily operations of the dispatch team. The ideal candidate will ensure that logistics processes and deliveries run smoothly while maintaining compliance with operational standards and safety regulations

POSITION INFO:
Minimum Requirements:
1. Bachelor's degree in Business Administration, Logistics, or a related field
2. Proficiency in logistics or dispatch management systems
3. Proven experience in logistics, dispatch or operations management (min 3 - 5 years)
4. Strong leadership and interpersonal skills
5. Excellent problem-solving and organizational abilities
6. Strong written and verbal communication skills
7. Ability to work in a fast-paced environment and adapt to changes in schedules or priorities
8. Availability for flexible work hours where necessary

Duties & Responsibilities:
Compliance and Safety:
- Ensure all dispatch activities align with company policies, industry standards, and safety regulations
- Address operational risks and implement solutions to mitigate service disruptions

Technology & Systems:
- Utilize company provided systems and software to manage fleet movement and schedules
- Troubleshoot and resolve system and equipment-related issues promptly

Customer Coordination:
- Communicate with customers to confirm delivery requirements and resolve any logistical issues
- Maintain positive relationships with internal and external stakeholders

Operational Supervision:
- Oversee the assembly and packing functions of the Dispatch department
- Supervise daily operations of the dispatch team, including scheduling, routing, and delivery of customer orders.
- Monitor workflows to ensure timely dispatch of goods and compliance with delivery schedules

Staff Management:
- Lead, train, and mentor dispatch personnel to perform at optimal levels
- Assign tasks, manage workload distribution, and evaluate team performance

Data and Reporting:
- Track dispatch performance metrics using relevant tools and technologies
- Provide management with regular reports on dispatch efficiency, delays, and overall performance
 
PLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are
suitable.
Due to the amount of applications we receive for each position, we are unable to respond to each one
individually. Please accept your application as unsuccessful if you had no feedback within 7 days of
applying. Your CV will remain on our database and we will be in touch for other suitable positions.
*** In the meantime, please download our EBOOK which will hopefully help you understand our
process and how we work.
When applying, ensure your CV is in WORD or PDF format, and not scanned. Scanned CV’s will not be
considered. If you are unable to apply through the link we have provided, please upload your CV to our
website