Dispatch Coordinator - Vereeniging

SUMMARY:
Our client is looking for a highly organised and detail-oriented Dispatch Coordinator. This role is critical in ensuring that all customer orders are processed, packed, and dispatched accurately, safely, and on time. If you thrive in a fast-paced environment and have a passion for logistics and service excellence, this opportunity is for you.

POSITION INFO:

Key Responsibilities

Order Processing & Dispatch Planning

• Coordinate daily dispatch schedules to meet delivery deadlines
• Verify order accuracy, quantities, and documentation
• Liaise with Sales, Stores, and Workshop teams
• Prioritise urgent and time-sensitive deliveries

Logistics & Transportation Management

• Arrange transport (internal fleet and third-party providers)
• Plan routes and optimise truck capacity
• Track deliveries and provide updates to stakeholders
• Ensure drivers are fully prepared with correct documentation
• Oversee loading, packing, and dispatch processes
• Ensure vehicles are roadworthy and diesel levels are maintained

Documentation & Compliance

• Maintain accurate dispatch records and logs
• Ensure all documentation meets company and audit standards
• Adhere to SHEQ requirements and safe handling practices

Customer & Sales Support

• Communicate dispatch details and delivery timelines
• Handle customer queries and resolve delivery issues
• Maintain high service standards and customer satisfaction

Reporting & Administration

• Compile weekly and monthly dispatch reports
• Monitor delivery performance and address inefficiencies
• Assist with process improvements

Minimum Requirements

• Matric / Grade 12 (essential)
• 2–4 years’ experience in dispatch/logistics coordination
• Experience in a manufacturing or industrial environment (preferred)
• Knowledge of dispatch processes and transport planning
• Computer literate (MS Office; ERP/CRM systems such as Syspro advantageous)

Key Skills

• Strong organisational and planning ability
• Excellent communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Problem-solving and decision-making skills
• Team player with a proactive mindset

Personal Attributes

• Professional and customer-focused
• Reliable, punctual, and disciplined
• Strong sense of urgency and accountability
• Able to work independently and within a team