Dispatch Clerk

SUMMARY:
Our client, a well-established company based in Somerset West, is seeking a Dispatch Clerk to join their dynamic team. The ideal candidate will have 2–3 years of experience in a logistics, customer service, or dispatch-related role, and must be computer literate with excellent verbal and written communication skills. You will be responsible for tracking shipments, resolving delivery delays, and maintaining accurate inventory records. A Matric (Grade 12) qualification is required, along with a willingness to learn and grow within the role.

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Warehousing / Dispatch
BASIC SALARY              :           Market Related
START DATE                  :           A.S.A.P / Immediate
 
REQUIREMENTS:

• Matric (Grade 12)
• 2–3 years of experience in a logistics, customer service, or dispatch-related role
• Computer literate
• Excellent verbal and written communication skills
• Ability to track shipments and resolve delivery delays

• Receive and inspect incoming deliveries from suppliers or couriers.
• Verify the quantity and condition of goods against purchase orders and delivery notes.

• Accurately complete receiving paperwork and system entries.
• Report and document any discrepancies (e.g., shortages, overages, damaged goods).

• Inspect items for damage, defects, or items not meeting specifications.
• Ensure that products meet quality and safety standards.

• Tag and label incoming goods for identification and tracking.
• Assist with stock counting activities.
• Move received goods to appropriate storage areas.
• Maintain a clean, organized, and safe dispatch and receiving area.
• Check stock availability before dispatch.
• Work with the warehouse team to ensure items are ready for loading.

• Communicate with suppliers, couriers, and internal departments regarding received goods.
• Notify procurement and stock controllers of any issues.
• Answer customer queries regarding deliveries.
• Provide couriers with correct instructions and waybills.

• Follow company procedures for handling fragile stock.
• Adhere to health and safety regulations and use equipment safely.
• Ensure goods are packed and loaded safely according to regulations.
• Comply with company procedures and legal requirements related to transportation and dispatch.

• Coordinate the return of incorrect or damaged goods to suppliers (GRN).
• Complete return documentation accurately.

• Review and verify shipping documents (invoices, delivery notes, packing lists).
• Prepare dispatch documentation accurately and on time.
• Provide email feedback to storeman/stock controller and procurement.

• Schedule and coordinate deliveries and collections with couriers.
• Communicate with drivers, warehouse staff, and customers to ensure timely dispatch and delivery.

• Track the movement of shipments to ensure on-time delivery.
• Update internal systems with delivery and dispatch status.

• Maintain accurate dispatch logs and records for audit and tracking purposes.
• File and archive delivery documentation.

• Assist with general warehouse tasks as required.
• Participate in stock takes and audits.
• Help with packaging, labeling, or reworking of goods.
• Perform basic maintenance or cleaning tasks in the warehouse.
• Attend training sessions or meetings as needed.

• Monday to Friday: 08:00 – 17:00