Direct Sales Representative

SUMMARY:
As a Direct Sales Representative for a client, your mission is to drive revenue by promoting our comprehensive ICT and managed solutions to both new and existing clients.

POSITION INFO:

You’ll educate clients on how our tailored services, ranging from internet connectivity to VoIP, server hosting, and cloud solutions, can improve their operations, lower costs, and elevate productivity. This role requires a proactive approach, extensive client travel, and strong relationship-building to meet or exceed monthly sales targets while enhancing customer satisfaction.

Key Responsibilities

Sales & Business Development

• Identify and meet with potential clients to showcase our tailored ICT and managed services.

• Generate new leads, grow the client base, and convert prospects into signed clients.

• Secure new business by preparing quotes, proposals, and ensuring all necessary documentation is collected.

• Act as client contact: manage expectations, respond to inquiries, cancellations, and sales requests promptly.

• Exceed monthly sales quotas through cross-selling, up-selling, and add-ons.

Order Management & Deployment

• Facilitate client orders, oversee roll-outs, and coordinate installations with internal teams and third-party vendors.

• Schedule and conduct site surveys to assess infrastructure and call-flow needs.

• Oversee testing to ensure solutions (e.g., VoIP/PABX, hosting, printers/copiers, power backup) are functioning as intended.

• Organize training for clients on using solutions effectively, such as VoIP systems and hosting platforms.

Customer Relations & After-Sales Service

• Make proactive "goodwill" calls to ensure satisfaction and smooth experiences post-deployment.

• Handle customer complaints, investigate issues, propose solutions, and escalate recommendations to management when needed.

• Foster strong relationships with existing clients to encourage repeat business.

Reporting & Planning

• Plan and optimize daily travel and client visit schedules for efficient time management.

• Produce regular reports: weekly call logs, work schedules, monthly sales performance, and client status updates.

Financial & Administrative Duties

• Ensure all finance-related paperwork is received, clients approve site completion, sign-off is arranged, and payment is processed.

• Liaise with technical teams on complex client requests (e.g., CRM integrations, advanced network routing).

Market Intelligence & Product Knowledge

• Conduct market research to understand competitor offerings and refine sales strategies.

• Stay current on the full suite of services, ranging from ICT infrastructure and internet solutions to copier services, CCTV/biometrics, power backup, and financial services—and continuously improve sales techniques.

• Develop and deliver compelling sales presentations and demos.

• Participate in marketing events and represent the company professionally at all times.

Additional Duties

• Perform other duties assigned by the department manager.

• Adhere to the company''s vision, policies, and guidelines.

Requirements

• Minimum 2 years of sales experience in a similar B2B ICT, managed services, or telecommunications role.

• Highly organized, efficient, and able to work under pressure to meet targets.

• Strong customer service focus with excellent negotiation and communication skills (both written and verbal).

• Proficiency in CRM software and MS Office (Word, Excel, PowerPoint, Outlook).

• Self-starter with the ability to work independently and a positive, hardworking attitude.

• Excellent interpersonal skills to build trust and professional relationships.