Digital Platform Administrator

SUMMARY:
Our client is seeking a high-energy, obsessively detail-oriented Digital Platform Administrator to join their team in Pinetown. This is a dual-focus role requiring a "perfectionist" approach to content uploading and a professional, responsive touch when engaging with the public.

You will be the final line of defense for brand accuracy and the first point of contact for digital customers. If you are a meticulous organizer who enjoys the fast pace of social media, this is the role for you.

POSITION INFO:

Key Responsibilities

• Content Deployment: Upload and schedule all adverts across various websites and social media platforms (TikTok, Instagram, Facebook, etc.).
• Quality Control: Conduct rigorous audits of all content for spelling, grammar, pricing, and factual accuracy before publishing.
• Visual Integrity: Ensure design layouts are perfectly aligned, images are high-resolution, and brand positioning is consistent.
• Platform Management: Maintain back-end systems to ensure all digital listings are current, active, and correctly categorized.
• Community Management: Monitor social channels and provide professional, timely responses to all comments and direct messages.
• Lead Coordination: Identify and capture sales inquiries from digital platforms and immediately forward them to the relevant sales team.
• Reporting: Check that all links and "Call to Action" buttons are functional and monitor basic ad performance.

The Ideal Candidate

• Perfectionist Mindset: A natural stickler for detail who audits work rather than just checking it.
• Highly Organized: Able to manage high volumes of data and multiple platforms simultaneously without errors.
• Technical Proficiency: Deep operational knowledge of TikTok, Instagram, and Facebook (Business Suite/Ads Manager).
• Design Eye: Strong understanding of digital layout, spacing, and visual hierarchy.
• Communication: Exceptional command of written and verbal English.

Requirements

• Experience: Minimum 1–2 years in a Digital Administration or Social Media Management role.
• Education: Grade 12 (Matric) 
• Technical Skills: Proficient in Facebook Business Suite, Instagram, and TikTok for Business.
• CMS Knowledge: Proven experience working within website back-ends and Content Management Systems.
• Communication: Flawless spelling and grammar skills are non-negotiable.
• Lead Handling: Demonstrated ability to manage customer inquiries and route leads effectively.
• Attributes: Must be able to work under pressure while maintaining a 100% accuracy rate.