Digital Banking Consultant

Job Title: Digital Banking Consultant

Location: Sandton
 

Purpose of the Role

The Digital Banking Consultant is responsible for promoting, marketing, and supporting the organisation’s electronic banking platforms and digital channels. This client-facing role is central to driving digital adoption, enabling seamless user experiences, and ensuring clients are empowered to transact efficiently and securely online.

This is an exciting opportunity for a digitally savvy individual who enjoys building client relationships, solving problems, and contributing to the future of banking.

Key Responsibilities

Client Support & Relationship Management

Provide day-to-day assistance to customers on internet and mobile banking platforms.

Proactively build strong client relationships through regular engagement, training, and support.

Resolve queries and ensure timely, high-quality service delivery.

Sales & Digital Channel Growth

Promote and demonstrate digital banking services to existing and prospective clients.

Drive client migration to online banking platforms and increase digital transaction volumes.

Support implementation of sales strategies aligned with channel adoption targets.

Issue Resolution & Collaboration

Act as a link between clients and internal IT/Operations teams to resolve technical issues.

Escalate critical matters to the Global IT or technical support function when necessary.

Monitor and follow through on outstanding service requests or complaints.

Planning & Organisation

Manage multiple client assignments and projects concurrently.

Plan and prioritise tasks effectively, working within defined deadlines.

Maintain accurate reporting and communication logs as needed.

Communication

Deliver clear, professional communication in both verbal and written formats.

Translate technical terminology into client-friendly language.

Build confidence and rapport in every client interaction.

Minimum Requirements

Relevant post-school qualification, ideally in Information Technology or a related field.

1–2 years’ experience in the financial services industry (banking experience advantageous).

Understanding of electronic banking platforms and digital client interfaces.

Strong interpersonal skills and ability to build trusted client relationships.

Comfortable with digital tools and able to adapt quickly to new systems.

Excellent presentation, communication, and problem-solving abilities.

Remuneration & Benefits

Competitive salary (based on experience and qualifications)

24 days annual leave

Provident Fund

Medical Aid

13th Cheque

Employment Equity

Preference will be given to candidates from designated groups, in line with transformation and diversity objectives. However, all suitably qualified candidates are encouraged to apply.