SUMMARY:

Diesel Technician  
Spartan

Purpose of the Role

POSITION INFO:

Key Responsibilities

Technical & Mechanical Duties

• Inspect, diagnose, service, and repair diesel engines and related systems using diagnostic tools and software.
• Perform maintenance and repair work according to workshop standards and manufacturer specifications.
• Read and interpret technical manuals, schematics, and diagnostic information.
• Conduct troubleshooting and problem-solving on mechanical and electrical systems.
• Ensure all warranty claims are accurately diagnosed using the 3 C’s methodology:
  • Complaint
  • Cause
  • Correction
• Maintain high levels of workmanship and task performance at all times.
• Ensure all work completed complies with required quality and safety standards.

Workshop Administration

• Properly record all hours worked and sold.
• Ensure all lubricants, consumables, and parts used are accurately recorded on job cards.
• Complete job cards accurately and in line with company procedures.
• Follow all workshop systems and processes as instructed by management.
• Maintain accurate documentation relating to repairs, maintenance, and warranty work.
• Ensure effective communication and feedback to the Workshop Manager regarding job progress and customer-related matters.

Breakdown & Customer Support

• Attend breakdowns as required according to roster schedules.
• Ensure readiness and proper preparation before attending breakdowns.
• Communicate professionally and courteously with customers and customer staff.
• Promote excellent customer service and maintain positive customer relationships.
• Support the company’s reputation as a reliable and trustworthy brand.
• Uphold the philosophy of “customer is king” through service excellence.

Teamwork & Mentorship

• Maintain constructive working relationships with workshop staff, colleagues, apprentices, and management.
• Build strong working relationships with the Parts Department.
• Support and mentor apprentices through practical skills transfer and guidance.
• Ensure apprentices receive equal learning opportunities and support.
• Complete all apprenticeship documentation and logbooks accurately and timeously.
• Participate in relevant training programmes and continuously pursue self-development.
• Share technical knowledge and learning with team members.

Health, Safety & Compliance

• Ensure all Health and Safety rules and workshop procedures are adhered to at all times.
• Wear the correct PPE and ensure a neat and professional appearance.
• Maintain cleanliness and presentation of company vehicles and work areas.
• Adhere to company policies regarding the use and care of tools, special tools, and company assets.
• Follow all road traffic regulations while operating company vehicles.
• Manage working hours and overtime responsibly in accordance with Labour Relations requirements.

Skills & Competencies

• Strong mechanical and technical diagnostic skills.
• Basic electrical troubleshooting skills.
• Ability to read and interpret technical manuals and schematics.
• Strong problem-solving and troubleshooting ability.
• Attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to work independently and within a team environment.
• Good time management and organisational skills.
• Adaptability and willingness to work overtime and weekends when required.
• Strong mentoring and coaching abilities.
• Professional, neat, and presentable appearance.

Minimum Requirements

• Matric certificate.
• Diesel Trade Test completed.
• Minimum 5–10 years’ commercial workshop experience as a Diesel Technician.
• Valid Code 14 Driver’s License with valid PDP.
• Strong technical expertise and understanding of diesel vehicle systems.
• Physically fit and capable of performing technical workshop duties.
• Good hand-eye coordination.
• Good communication skills.
• Ability to work under pressure and meet deadlines.