SUMMARY:
To oversee the validation and processing of returned goods, maintain accurate records, coordinate wi
POSITION INFO:
Debriefing Clerk
Supply Chain
Accountable for validating, processing, and managing all returns efficiently and accurately, ensuring seamless
operations and inventory accuracy at the Distribution Center (DC).
Job Purpose
To oversee the validation and processing of returned goods, maintain accurate records, coordinate with various departments, and contribute to continuous process improvement within the DC.
Key Accountabilities
Proof of Delivery (POD) - Truck Return to Debrief
ï‚· Validate and reconcile successful deliveries in SAP, ensuring accuracy in load reconciliation and closure.
ï‚· Physically inspect and verify Clean POD (Received in Full) against invoices and customer claims.
ï‚· Verify claims between the log and Return Area physically.
ï‚· Conduct Load Recon (by reason)/Closure in SAP, ensuring accurate documentation of claims and returns.
Processing Returned Stock
ï‚· Receipt returned stock into We Think system promptly and accurately.
ï‚· Conduct physical inspection of returned items, differentiating between saleable and unsaleable goods.
ï‚· Move saleable returns to designated bins efficiently.
ï‚· Check case and pallet returns to validate stock to be booked back into Finished Goods, Damages or Quarantine
Truck Return Validation
ï‚· Offload stock to returns cage, conducting thorough verification against documentation.
ï‚· Physically check all stock returns for quality and completeness.
ï‚· Complete Returns Log (Register) accurately, detailing all validated returns.
Upliftment
ï‚· Process Uplift Requests received via email promptly and accurately, coordinating with relevant- departments.
ï‚· Verify uplifted items upon truck arrival at the DC.
ï‚· Physically inspect returned items, ensuring compliance with uplift requests.
ï‚· Move sellable returns to designated bins in We Think system.
Administration
ï‚· Scanning, filing and archiving of relevant documents.
ï‚· Providing general administrative support where required.
Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards
ï‚· Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and Environmental policies and standards.
ï‚· Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times to guarantee a secure work environment.
ï‚· Personal Hygiene: Maintain exceptional personal hygiene as per the organization’s code of conduct.
ï‚· Contamination Control: Raise awareness about potential physical product contamination andimplement control measures to prevent it.
ï‚· Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards.Follow the prescribed incident reporting procedure in case of accidents.
ï‚· Knowledge and Compliance: Stay updated with relevant business information, policies, processes,and procedures. Enforce compliance with legislative and statutory requirements, as well as GMP’s(Good Manufacturing Practices).
ï‚· Training: Attend and enforce the implementation of learnings from training sessions related to Quality, Food Safety, and Health and Safety.
ï‚· Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment.
Qualifications and Experience:
ï‚· Grade 12 / Matric / NQF level 4 (Essential)
ï‚· Up to 3 years of experience in Operational Execution in FMCG industry
Key Qualities:
Communication:
ï‚· Communicate verbally in a clear and logical manner.
ï‚· Tailor communication to the intended audience.
ï‚· Use appropriate business language and include all relevant information in verbal communication.
Problem Solving:
ï‚· Proactively identify and solve concrete and procedural problems.
ï‚· Apply known solutions in line with guidelines or escalate more difficult problems to superiors.
Continuous Improvement:
ï‚· Seek out sources of information and adapt improvement ideas to work processes.
ï‚· Proactively find resources needed to introduce improvements quickly.
Collaboration:
ï‚· Assist others with their work and actively contribute to team discussions and work plans.
ï‚· Share expertise and resources to help others address their needs.
Accountability:
ï‚· Accomplish assigned tasks and goals, taking necessary actions to keep progress on track.
ï‚· Prepare a roadmap for success and ensure others are clear about the plan.
ï‚· Take full responsibility for own actions and outcomes, always acting in the company’s best interest.
