Dialler Manager - Call Centre

Recruiter:

Sandi Crowther Recruitment

Job Ref:

DUR003456/LC

Date posted:

Monday, October 13, 2025

Location:

Umhlanga, South Africa

SUMMARY:

Mount Edgecombe. A leading call centre seeks an experienced Dialler Manager to manage and optimise dialler performance, campaigns, and data flow. The ideal candidate has strong analytical skills, attention to detail, and proven experience with dialler systems in a call centre environment to drive efficiency and results.
Working hours: Monday to Friday 08:00am - 18:00pm.

POSITION INFO:

Key Responsibilities:

Own the Dialler: manage campaigns, queues, skills, workflows, and rules in Connex One / Connex AI
Boost Performance in Real-Time: implement smart recycle rules, optimize best-time-to-call, and enhance list penetration
Turn Data into Action: analyse and report on key metrics - contact rates, SPH, conversions, abandonment rates
Ensure Compliance: uphold Do-Not-Call (DNC) regulations and consent best practices
Collaborate Across Teams: work closely with Operations, WFM, and QA to meet daily and weekly performance targets

What We’re Looking For:

Minimum 10 years in a call centre, with at least several years in a management role
A go-getter with a strong, confident personality and excellent English communication skills (written and verbal)
A self-motivated, systems-oriented professional who thrives in a high-performance environment
Tertiary education
Hands-on experience with Connex One or Connex AI - this is non-negotiable
Proven success in improving contact and conversion rates in sales or retention
Strong Excel and data handling skills - you’re confident with files, mapping, and dispositions
Calm under pressure, commercially minded, and analytically sharp

Apply:

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