SUMMARY:
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POSITION INFO:
Dialler Administrator
We are looking for a skilled Dialler Administrator to join our team. In this crucial role, you will be responsible for managing and optimising performance of the dialling systems within a BPO environment. This role involves configuring, monitoring, and troubleshooting dialler software, as well as collaborating with various teams to enhance efficiency and productivity. Good strong technical background in dialler operations, a knack for data analysis, and a passion for driving continuous improvement.
Key Responsibilities:
- Operate and manage the dialler system to maximize campaign performance.
- Collaborate with the operations manager to ensure smooth campaign execution.
- Maintain and optimize calling lists, ensuring efficiency and compliance.
- Monitor dialler performance and make real-time adjustments to achieve campaign objectives.
- Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake.
- Identify trends and insights from call data and make data-driven recommendations.
- Assist in troubleshooting and resolving any dialler-related issues.
- Ability to read, understand and create complex reporting through various data tables
- Work in a high paced, high-pressure environment
- Engage with senior stakeholders on data and campaign performance
Qualifications and Requirements:
- Matric
- Clear crim and ITC
- 3 years’ experience working in an BPO environment.
- Dialler/Data analytics
- Knowledge of IT/Dialler systems.
- Advanced to Expert proficiency in Microsoft Excel.
- Experience with Power BI, SQL, and Snowflake. - Advantageous
- Strong analytical skills and a knack for working with data.
- Exceptional communication and teamwork skills.
- Detail-oriented and capable of working in a fast-paced environment.
