Despatch Supervisor - Glass Industry

SUMMARY:
-

POSITION INFO:

• Despatch Coordination:
  • Plan and schedule daily despatches of glass products to meet customer deadlines.
  • Allocate delivery routes and coordinate with drivers and transport partners.
• Team Supervision:
  • Lead and manage despatch staff, including loaders, drivers, and warehouse assistants.
  • Provide training, performance feedback, and ensure adherence to SOPs.
• Inventory & Documentation:
  • Ensure accurate documentation of goods dispatched, including delivery notes, invoices, and packing lists.
  • Maintain real-time records of stock movement and despatch logs.
• Quality & Safety Compliance:
  • Ensure proper handling and packaging of fragile glass items to prevent damage.
  • Enforce safety protocols for loading and transportation.
• Customer Coordination:
  • Liaise with sales and customer service teams to confirm delivery schedules.
  • Address delivery issues, delays, or complaints promptly and professionally.
• System & Reporting:
  • Use dispatch software to track shipments and optimize delivery routes.
  • Generate daily/weekly reports on despatch performance and KPIs.

?? Skills & Qualifications

• Proven experience in logistics or dispatch supervision, preferably in the glass or manufacturing industry.
• Strong leadership and team management skills.
• Familiarity with dispatch software and inventory systems.
• Excellent organizational and communication abilities.
• Knowledge of transportation regulations and safety standards.

? Preferred Attributes

• Attention to detail, especially in handling fragile goods.
• Ability to work under pressure and meet tight deadlines.
• Problem-solving mindset with a proactive approach.

Salary

R15 000 – UP depending on experience