Desktop Support Technician ( Client Based)

 

Recruiter:

Nambiti Technologies

Job Ref:

JHB002066/YS

Date posted:

Thursday, June 23, 2022

Location:

Pretoria, South Africa


SUMMARY:
Our client based in Pretoria is looking for Desktop Support Technicians with 2 years Desktop Support experience

JOB DESCRIPTION:

Qualifications 
  • Diploma or equivalent qualification in ICT
  • A+ Certified (No expired certificates will be accepted ) 
  • N+ Certified (No expired certificates will be accepeted )
Duties 
  • Handle all logged calls accurately and timeously as per Service Level Agreements
  • Conduct trouble shooting on all queries referred by the ICT Service Desk
  • Analyses reported problems and implements appropriate solutions and escalates unresolved issues
  • Resolve the roots causes of incidents and deploy effective workarounds
  • Timely identify, diagnose, and resolve problems
  • Resolve problems as underlying causes are identified and corrected
  • Provide error control and record error solutions
  • Identify underlying problems associated with the corresponding incidents that have occurred
  • Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought
  • Analyses urgency and the resources required to effect temporary or permanent solutions to the problems

NB: Only candidates who meet he above requirements will be contacted.

Closing 8 July 2022

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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