Desktop Support Technician

SUMMARY:
Our client is looking for two Desktop Support Technicians to join their dynamic IT team located in the industrial area of south of Durban. This is an excellent opportunity to be part of a global leader in automotive catalyst manufacturing while contributing directly to the operational success of the plant.

POSITION INFO:
Are you a tech-savvy problem-solver with a passion for keeping systems running smoothly? 
 
You’ll provide frontline technical support, manage IT infrastructure, troubleshoot desktop and network issues, and ensure digital environment runs efficiently and securely.
 
Ready to power up your IT career with a respected global brand?
Submit your application today and help our client build a smarter, more connected workplace.
 
Duties:

• Diagnose and troubleshoot hardware, network, and desktop issues
• Perform regular system backups and updates
• Install, configure, and maintain operating systems and applications
• Assemble PCs and replace components
• Setup user accounts, video conferencing tools, and manage IT assets
• Support printer, finance software, and Plant IT systems
• Conduct preventive IT maintenance and ensure IT security compliance
• Maintain helpdesk systems and generate reports

• Matric (Grade 12)
• FET Certificate in PC Support / PC Engineering / IT: Technical Support / NC: IT: Systems Support (NQF Level 4-6)
• Solid knowledge of Windows 10 and newer, Microsoft 365, networking fundamentals, Active Directory, and CompTIA A+ and N+. Advantageous certifications include MCDST and CompTIA Security+, with basic PLC knowledge seen as a plus.

• Minimum 3 years’ hands-on IT support experience
• Must pass a practical IT competency test during the recruitment process

• Analytical and detail-oriented approach
• Strong communication and collaboration skills
• Proactive and innovative thinking
• Commitment to excellence and continuous learning
• Ability to prioritize, adapt, and remain calm under pressure